# Shelly offline in homey **URL:** \ **Category:** Apps\ **Created:** [December 17, 2021, 7:55am UTC](https://community.homey.app/t/shelly-offline-in-homey/56729 "2021-12-17T07:55:26Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 17, 2021, 9:32pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/7 "2021-12-17T21:32:21Z")
The setup of your wifi can be a factor. > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… You can also consider monitoring Homey ↔ Wifi AP with NetScan, to see if it is stable or not. Example: > [@LG WebOS better integration](https://community.homey.app/t/lg-webos-better-integration/15007/381): > > Still works fine here. With the [NetScan app](https://homey.app/en-us/app/com.netscan/Net-Scan/), you can create a device which can monitor your LG IP address. This way you can find out if the connection is the culprit or not. But go ahead and ditch your Pro --- _[View the full topic](https://community.homey.app/t/shelly-offline-in-homey/56729)._