# Shelly offline in homey **URL:** \ **Category:** Apps\ **Created:** [December 17, 2021, 7:55am UTC](https://community.homey.app/t/shelly-offline-in-homey/56729 "2021-12-17T07:55:26Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![BrayHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brayhome/32/35190_2.png) [@BrayHome](https://community.homey.app/u/BrayHome)\ **Post date:** [December 17, 2021, 7:55am UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/1 "2021-12-17T07:55:26Z")
I have 10x shelly 2.5s all with static IPs and showing in the shelly app as online and working (very reliable) However the Homey app more often than not shows them offline and doesn’t trigger flows. Does anyone know of a fix? Have tried restarting Homey. Have tried reinstalling Shelly and all the relays Nothing seems to work reliably. Thanks ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 17, 2021, 7:36pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/2 "2021-12-17T19:36:44Z")
Afaik a firmware update of the Shelly’s makes a difference ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [December 17, 2021, 7:44pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/3 "2021-12-17T19:44:29Z")
Or is, as for many, your Homey wifi unreliable and Homey often offline? If Homey wifi is not connected, it can also not connect to lan devices. ---
**Author:** ![BrayHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brayhome/32/35190_2.png) [@BrayHome](https://community.homey.app/u/BrayHome)\ **Post date:** [December 17, 2021, 9:23pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/4 "2021-12-17T21:23:45Z")
Thanks but already updated ---
**Author:** ![BrayHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brayhome/32/35190_2.png) [@BrayHome](https://community.homey.app/u/BrayHome)\ **Post date:** [December 17, 2021, 9:26pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/5 "2021-12-17T21:26:14Z")
Thanks it is my impression that homey have traded simplicity for reliability…Am seriously thinking about ditching my pro and going to home assistant…Bigger frustration upfront but better overall result in the long run. Not all that impressed with homey after using it for 10 months ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 17, 2021, 9:28pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/6 "2021-12-17T21:28:26Z")
> [@BrayHome](#): > > Not all that impressed with homey after using it for 10 months And now u want our opinion on that? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 17, 2021, 9:32pm UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/7 "2021-12-17T21:32:21Z")
The setup of your wifi can be a factor. > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… You can also consider monitoring Homey ↔ Wifi AP with NetScan, to see if it is stable or not. Example: > [@LG WebOS better integration](https://community.homey.app/t/lg-webos-better-integration/15007/381): > > Still works fine here. With the [NetScan app](https://homey.app/en-us/app/com.netscan/Net-Scan/), you can create a device which can monitor your LG IP address. This way you can find out if the connection is the culprit or not. But go ahead and ditch your Pro ---
**Author:** ![BrayHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brayhome/32/35190_2.png) [@BrayHome](https://community.homey.app/u/BrayHome)\ **Post date:** [December 18, 2021, 2:08am UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/8 "2021-12-18T02:08:25Z")
thanks but not on that comment 😉 Just a bit frustrated that’s all…will try some of the above as I have tried the 2.4 already ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [December 18, 2021, 8:10am UTC](https://community.homey.app/t/shelly-offline-in-homey/56729/9 "2021-12-18T08:10:55Z")
Send a diagnostic report from the app settings when it happens again. That will confirm any networking issues. If all devices go offline around the same time it’s most likely a bad WiFi connection of your Homey, a flaky network stack of Homey or some time controlled firewall / DNS server like pi-hole which is blocking communication between Homey and the Shellies.