# SHELLY MOTION Not connected

**URL:** <https://community.homey.app/t/shelly-motion-not-connected/72966>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 2, 2022, 6:49pm UTC](https://community.homey.app/t/shelly-motion-not-connected/72966 "2022-12-02T18:49:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Raz\_Tovy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raz_tovy/32/14147_2.png) [@Raz\_Tovy](https://community.homey.app/u/Raz_Tovy)\
**Post date:** [December 2, 2022, 6:49pm UTC](https://community.homey.app/t/shelly-motion-not-connected/72966/1 "2022-12-02T18:49:54Z")

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Hello everyone,  
I have a HOMEY PRO and I can’t connect SHELLY MOTION 1-2.  
Some times after entering the details of my account (shelly) there is a white window and that’s it, It’s stuck.  
Sometimes it shows:  
Error: request to http://_._._._/shelly failed, reason: connect EHOSTUNREACH _._._._:80  
Until about a month or two ago it worked great, suddenly it stopped working.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 2, 2022, 7:09pm UTC](https://community.homey.app/t/shelly-motion-not-connected/72966/2 "2022-12-02T19:09:38Z")

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> [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topics-or-support-links/68698/1):
>
> Dear Homey and forum user,
> 
> There’s a dedicated forum topic for most apps.
> 
> This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s).
> 
> _If not, there are mostly alternative suppport links present, like email or github issue tracker._
> 
> ### How to:
> 
> - 1.Goto the app store → [https://homey.app](https://homey.app)
> - 2.Search for app
> - 3.Hit/click app link
> - 4.Scroll down, down, down… and there it is ✅
> 
> > ![Screenshot_20220910-223808_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/5/05e6bee9261e4dc642d65245e95951a39e0f5c20.jpeg)
> 
> > ![Screenshot_20220910-224016_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be1aa42e324187c69d31378f3c35b3e2c4c1dcc9.jpeg)

**But here’s the link** , there you’ll find a troubleshoot section:  
[https://community.homey.app/t/app-pro-cloud-shelly/765](https://community.homey.app/t/app-pro-cloud-shelly/765)

Also, it is a good practice to read the release notes when an update has been installed, like when it involves breaking changes:

 ![Screenshot from 2022-12-02 20-08-20](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c88d6ed12a7cda0ed8aff3f20b0e734eb0a1dd15.png)