# Shelly 1 keep getting disconnected from homey **URL:** \ **Category:** Questions & Help\ **Created:** [May 18, 2020, 12:26pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069 "2020-05-18T12:26:54Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [May 18, 2020, 12:26pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/1 "2020-05-18T12:26:54Z")
But keep working with google hone and shelly app, only with homey not responding Fix after uninstall and re install shelly app in homey Any help plz? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [May 18, 2020, 12:59pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/2 "2020-05-18T12:59:09Z")
Have you assigned a static IP address for your Shelly in your router? Could be that your Shelly got a different IP address and Homey can’t reach the device anymore. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [May 18, 2020, 1:23pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/3 "2020-05-18T13:23:42Z")
No i dident,i will try it later U think this will help? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [May 18, 2020, 1:40pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/4 "2020-05-18T13:40:25Z")
If it changes it will break the connection between Shelly and Homey. So that would be the first thing to rule out by assigning a static IP in your router. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [May 20, 2020, 12:38pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/5 "2020-05-20T12:38:34Z")
So i set static ip For my shelly but still after sometime it is get dc in the app Any more ideas? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [May 20, 2020, 3:55pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/6 "2020-05-20T15:55:40Z")
Send a crash report from the all settings when this happens. This might tell me more. My guess is that the connection times out due to unstable network stack in Homey. But the crash report will tell me more. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [May 20, 2020, 4:17pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/7 "2020-05-20T16:17:23Z")
i never did it before 😃 now the shelly is unavailble Go to settings and creat diagnostic problem and copy paste the number? ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [May 23, 2020, 4:05pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/8 "2020-05-23T16:05:09Z")
So for the last 2 days since i reset shelly And re attached it to homey And off course set static ip Now it worked well I hope it stays like this Tank you so much !! ---
**Author:** ![Baschtl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/baschtl/32/9565_2.png) [@Baschtl](https://community.homey.app/u/Baschtl)\ **Post date:** [May 23, 2020, 4:15pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/9 "2020-05-23T16:15:50Z")
I have the same problems. Created a crash report. After uninstalling Shelly app it works for some days and then loses connection ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [May 23, 2020, 4:38pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/10 "2020-05-23T16:38:03Z")
The log tells me that Homey can not reach the device. Since you say that the Shelly is reachable by http and Shelly app and has a static IP that can only mean there is something wrong with the network stack of Homey. I could create a debug version of the app that might give me details but you would have to run it from the command line until the issue occurs (which send to take a couple of days). ---
**Author:** ![Baschtl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/baschtl/32/9565_2.png) [@Baschtl](https://community.homey.app/u/Baschtl)\ **Post date:** [May 23, 2020, 4:45pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/11 "2020-05-23T16:45:12Z")
Sure just write me a pn and I will do it tomorrow ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [May 23, 2020, 5:08pm UTC](https://community.homey.app/t/shelly-1-keep-getting-disconnected-from-homey/30069/12 "2020-05-23T17:08:56Z")
I don’t have time right now, will probably be sometime tomorrow evening. I’ll post a link to the debug branch here when I have created it.