# Setup problem

**URL:** <https://community.homey.app/t/setup-problem/61717>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [March 15, 2022, 9:05am UTC](https://community.homey.app/t/setup-problem/61717 "2022-03-15T09:05:56Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 17, 2022, 12:19am UTC](https://community.homey.app/t/setup-problem/61717/9 "2022-03-17T00:19:20Z")

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Maybe here’s some useful info

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/topic/10161/1):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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