# Setup problem **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [March 15, 2022, 9:05am UTC](https://community.homey.app/t/setup-problem/61717 "2022-03-15T09:05:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Michael\_Jenni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_jenni/32/48184_2.png) [@Michael\_Jenni](https://community.homey.app/u/Michael_Jenni)\ **Post date:** [March 15, 2022, 9:05am UTC](https://community.homey.app/t/setup-problem/61717/1 "2022-03-15T09:05:57Z")
I bought a second-hand Homey Pro and reset it with the reversing function. Afterwards I could see the setup Wi-Fi and also connect. In the app, the signal is detected but cannot connect with eh app. I use the Android app with the latest version from the store. In the app it tells me that the setup failed to start and if I want to try again. Do you have any tips what I need to do so that the app can connect to the Homey Pro? Thank you very much. ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [March 15, 2022, 9:23am UTC](https://community.homey.app/t/setup-problem/61717/2 "2022-03-15T09:23:10Z")
Maybe this will help. [https://community.homey.app/t/setup-homey-classic-after-reset/56819/7](https://community.homey.app/t/setup-homey-classic-after-reset/56819/7) ---
**Author:** ![Michael\_Jenni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_jenni/32/48184_2.png) [@Michael\_Jenni](https://community.homey.app/u/Michael_Jenni)\ **Post date:** [March 15, 2022, 9:44am UTC](https://community.homey.app/t/setup-problem/61717/3 "2022-03-15T09:44:43Z")
Thank you @Mike1233 for the link. Do you unterstand this step? _-if the message come that you should download the app press or so (tables is other key) and keep it pressed. A small text “continue in browser” come, press that._ ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [March 15, 2022, 9:48am UTC](https://community.homey.app/t/setup-problem/61717/4 "2022-03-15T09:48:00Z")
I have know idea. Is there a button pop up on the screen? Maybe Enter or Cancel? I think it is the Alt key. Maybe you can also use the search function on top of the screen on this forum. Search fot Homey reset or factory reset. there are a lot of topics. I have never have to reset my Homey. Edit [https://community.homey.app/t/factory-reset-why-does-the-next-button-stay-disabled/56711](https://community.homey.app/t/factory-reset-why-does-the-next-button-stay-disabled/56711) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 15, 2022, 5:56pm UTC](https://community.homey.app/t/setup-problem/61717/5 "2022-03-15T17:56:45Z")
> [@Mike1233](#): > > Maybe this will help Thanks but afaik that way using a browser is deprecated with the new Homey Mobile App > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![Michael\_Jenni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_jenni/32/48184_2.png) [@Michael\_Jenni](https://community.homey.app/u/Michael_Jenni)\ **Post date:** [March 16, 2022, 2:34pm UTC](https://community.homey.app/t/setup-problem/61717/6 "2022-03-16T14:34:58Z")
Thank you for your help. Unfortunately the Homey Pro is not able to connect to the wlan. After reset i was once able to connect but i didn’t select the factory reset. From this point on i was no longer able to connect to the wlan. I deleted all setups on the Fritzbox and tried again. But with no success. It just says “i’m not able to connect to the Wi-Fi”. I already tried it up to 50 times via browser and app. Every times the same behavior. Do you have an idea what the problem could be? It’s strang. If i do it via broswer the homey pro is change the language to german. Somehow a connection can be done but not a connection to the wlan. ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [March 16, 2022, 3:46pm UTC](https://community.homey.app/t/setup-problem/61717/7 "2022-03-16T15:46:30Z")
Do you use 2.4 and 5 Ghz wifi? Do they have the same ssid? You can try to connect to Homey to turn off temperarely the 5Ghz wifi. ---
**Author:** ![Michael\_Jenni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_jenni/32/48184_2.png) [@Michael\_Jenni](https://community.homey.app/u/Michael_Jenni)\ **Post date:** [March 16, 2022, 4:42pm UTC](https://community.homey.app/t/setup-problem/61717/8 "2022-03-16T16:42:44Z")
Yes I use 2.4 and 5 Ghz wifi but they do not have the same name. So that should not be the problem. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 17, 2022, 12:19am UTC](https://community.homey.app/t/setup-problem/61717/9 "2022-03-17T00:19:20Z")
Maybe here’s some useful info > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/topic/10161/1): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Reeju\_Ritesh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/reeju_ritesh/32/69966_2.png) [@Reeju\_Ritesh](https://community.homey.app/u/Reeju_Ritesh)\ **Post date:** [February 11, 2023, 12:47pm UTC](https://community.homey.app/t/setup-problem/61717/10 "2023-02-11T12:47:17Z")
Did this work? I also took out my old 2016 Homey to reuse. In windows laptop, HomeySETUP wifi is not coming and I can see it on my iphone. So, I am in browser mode waiting for wifi to pop-up. Trying it for long time now. Has anyone solved this? What should I do of this Homey now? ---
**Author:** ![ReneSackers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/renesackers/32/72391_2.png) [@ReneSackers](https://community.homey.app/u/ReneSackers)\ **Post date:** [March 15, 2023, 9:49pm UTC](https://community.homey.app/t/setup-problem/61717/11 "2023-03-15T21:49:06Z")
Just had a similar/same issue. With my Galaxy Z Fold 4 and the latest Android 13. Didn’t have this issue about 6 months ago when I did the same setup on the same phone, so not sure what changed, maybe an update in Android, but as the original post is from a year ago, probably not the issue for OP. Solution (for me): Disable mobile data. It seemed the app tried to use mobile data for Internet anyway during the Homey setup because it detects there’s no internet access while connected to its WiFi. Hope this helps someone else.