# Setup Homey Bridge fails after the install updates part **URL:** \ **Category:** Devices\ **Tags:** homey-bridge\ **Created:** [January 7, 2026, 10:42am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727 "2026-01-07T10:42:17Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Gertjan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertjan/32/120929_2.png) [@Gertjan](https://community.homey.app/u/Gertjan)\ **Post date:** [January 7, 2026, 10:42am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/1 "2026-01-07T10:42:17Z")
Today I received my Homey Bridge. During the setup I’ve gone through connecting it to WiFi and let it install the updates. After that it fails to connect. Error checking status (Fout bij controleren van status in Dutch). I’ve retried a couple of times and also did a reset a couple of times, but no succes. Any idea on how to solve this? ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [January 7, 2026, 10:57am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/2 "2026-01-07T10:57:34Z")
> First of all, welcome to the Homey Community! > > To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31). Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744) > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![Gertjan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertjan/32/120929_2.png) [@Gertjan](https://community.homey.app/u/Gertjan)\ **Post date:** [January 7, 2026, 11:17am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/3 "2026-01-07T11:17:52Z")
Thank you. I just did that as well ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 7, 2026, 5:48pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/4 "2026-01-07T17:48:45Z")
Have you tried another USB power supply? If that doesn’t fix it then I think it’s a hardware issue ---
**Author:** ![Gertjan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertjan/32/120929_2.png) [@Gertjan](https://community.homey.app/u/Gertjan)\ **Post date:** [January 7, 2026, 6:22pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/5 "2026-01-07T18:22:43Z")
Problem solved setup another WiFi ssid with a simple name (short and only text) with only 2.4 GHz ---
**Author:** ![Ole\_Petter\_Waage](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_petter_waage/32/123450_2.png) [@Ole\_Petter\_Waage](https://community.homey.app/u/Ole_Petter_Waage)\ **Post date:** [January 9, 2026, 5:43pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/6 "2026-01-09T17:43:23Z")
Hi, I just bought the Bridge today and experience the same problem. I’ve run through all the suggested steps above including changing SSID to a simple name and only 2,4GHz, but still no luck… any other suggestions? ---
**Author:** ![Christer\_Stanghelle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christer_stanghelle/32/122376_2.png) [@Christer\_Stanghelle](https://community.homey.app/u/Christer_Stanghelle)\ **Post date:** [January 13, 2026, 12:53am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/7 "2026-01-13T00:53:50Z")
I am having the same issue. I’ve pinged the sites the Bridge uses, and got good responses. It is communicating with athom-services, but somehow after the update it goes bonkers and resumes flashing blue. If I log in to the cloud it appears online and registered, but in the app it says it is still configuring. This is so frustrating! ---
**Author:** ![Mariuz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariuz/32/121016_2.png) [@Mariuz](https://community.homey.app/u/Mariuz)\ **Post date:** [January 13, 2026, 11:06am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/8 "2026-01-13T11:06:51Z")
i have the same issue, had a Athome request ticket, but he stopped replying me on januar 8.. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 13, 2026, 11:42am UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/9 "2026-01-13T11:42:56Z")
Have you tried another USB power supply? ---
**Author:** ![Bram\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram_h/32/52477_2.png) [@Bram\_H](https://community.homey.app/u/Bram_H)\ **Post date:** [January 13, 2026, 9:35pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/10 "2026-01-13T21:35:04Z")
Same for me, my bridge was working properly for a few weeks. All of a sudden; no more connection this evening. I tried to re-add the bridge (without removing the entry that does not have a connection)… During the setup I’ve gone through connecting it to WiFi and let it install the updates. After that it fails to connect. Error checking status (Fout bij controleren van status in Dutch). I’ve retried a couple of times and also did a reset a couple of times, but no succes. I see on my network that it is able to connect to the network, receive an IP etc. Tried my normal wifi ssid, and tried to add it to a 2.4ghz ssid too… no succes. Created a support ticket. Only thing I did not try was to remove the existing entry. I really hope I do not have to add my zigbee devices again ☹ ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 13, 2026, 9:49pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/11 "2026-01-13T21:49:43Z")
As far as I know, removing the Bridge doesn’t remove your ZigBee devices. Only removing your Homey Cloud instance will remove all of your devices. ---
**Author:** ![Bram\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram_h/32/52477_2.png) [@Bram\_H](https://community.homey.app/u/Bram_H)\ **Post date:** [January 13, 2026, 9:55pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/12 "2026-01-13T21:55:03Z")
![IMG_0219.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/0/808a5c0ce3ac9a03f0776ca34f4caf6710b6718e.jpeg)😓 ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 13, 2026, 10:00pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/13 "2026-01-13T22:00:50Z")
Wait, does it really remove that? That would be strange. Don’t remove it yet in that case. have you tried another power adapter? ---
**Author:** ![Bram\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram_h/32/52477_2.png) [@Bram\_H](https://community.homey.app/u/Bram_H)\ **Post date:** [January 13, 2026, 10:08pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/14 "2026-01-13T22:08:13Z")
I use an Apple USB adapter. I’ve been using it for quite a while with my old Homey (2016), because in the past they said the Athom adapters were sub-optimal. I really doubt it would be related to that. I don’t have a different USB-A adapter at hand, could try finding one in the morning. ---
**Author:** ![Bram\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram_h/32/52477_2.png) [@Bram\_H](https://community.homey.app/u/Bram_H)\ **Post date:** [January 13, 2026, 10:09pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/15 "2026-01-13T22:09:39Z")
I have a homey bridge in combination with Homey-SHS. So maybe that is why message is different from the homey-cloud. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 13, 2026, 10:16pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/16 "2026-01-13T22:16:05Z")
Yes, that is likely different. I also don’t know what the issue can be, but since multiple people have issues with this setup, I think it’s a bug in either SHS or Bridge firmware ---
**Author:** ![Dack\_Johnson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dack_johnson/32/122503_2.png) [@Dack\_Johnson](https://community.homey.app/u/Dack_Johnson)\ **Post date:** [January 24, 2026, 8:59pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/17 "2026-01-24T20:59:41Z")
My bridge said it connected to the WiFi, then started a software update which failed and now the light is rainbow colors. The device shows up in the Eero device list. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 24, 2026, 9:16pm UTC](https://community.homey.app/t/setup-homey-bridge-fails-after-the-install-updates-part/148727/18 "2026-01-24T21:16:35Z")
Is the Bridge listed if you restart the Homey app on your phone?