# Serious issue with Robbshop modules disconnecting all the time **URL:** \ **Category:** Devices\ **Tags:** homey-pro\ **Created:** [December 3, 2023, 11:00am UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634 "2023-12-03T11:00:36Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Pierre\_van\_Mouche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pierre_van_mouche/32/48231_2.png) [@Pierre\_van\_Mouche](https://community.homey.app/u/Pierre_van_Mouche)\ **Post date:** [December 3, 2023, 11:00am UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/1 "2023-12-03T11:00:36Z")
I have a 2023 Homey Pro and I am using several Zigbee modules from Robbshop (NL). These worked fine with my previous Homey Pro, but now I have an issue: each time the Homey Pro remotes, the connection to these Robbshop modules is lost and I have to reconnect them one-by-one again. Some history: - When reconnecting them, a warning was displayed (I didn’t record it and cannot remember anymore) but the module worked fine. When rebooting the Homey however the connection got lost. - Robbshop recommended me (several months ago) to uninstall the Robbshop app and reinstall it. I didn’t like that as I am using over 20 Robbshop modules built-in in wall outlets, devices etc. So I postponed that action for several months. However, last week I did. - Now there is no warning message displayed anymore when reconnecting the modules. However, when rebooting the Homey the connection is still lost. - When pressing a module in the Homey app which is no longer working the following error message is displayed “Zigbee is aan het opstarten. Wacht even en probeer opnieuw” - in English: Zignbee is starting. Try again after a while. Waiting obviously doesn’t change anything and the module is still not available and has to be reconnected manually again. - I relocated the Honey; it now is close (\< 1 m) to the modules; no change. - My Homey is connected using ethernet and my network connections are without issues. Does anybody have an idea what I can do to fix this issue? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 3, 2023, 11:02am UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/2 "2023-12-03T11:02:47Z")
This is a Homey issue, not an issue with your devices or the app. Probably best to contact Athom. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [December 3, 2023, 11:54am UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/3 "2023-12-03T11:54:34Z")
Hello, I have encountered similar issues with several Zigbee modules. I feel that this protocol is entirely unstable with Homey 2023 but seems to work well with the previous version of Homey. Personally, I have given up on using this protocol and will only try again after the support team has resolved the issue in a future update. Additionally, new Zigbee modules priced at less than 10 euros will be released by Ikea. For that price, I will test them again. I also believe it would be wise to contact support to address this persistent problem. ---
**Author:** ![Pierre\_van\_Mouche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pierre_van_mouche/32/48231_2.png) [@Pierre\_van\_Mouche](https://community.homey.app/u/Pierre_van_Mouche)\ **Post date:** [December 3, 2023, 1:19pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/4 "2023-12-03T13:19:05Z")
Thanks for your response Dudu\_95 (and Robertklep too). I think it is worthwhile reporting the issue to Athom, indeed. Good to know is the fact that I never have issues with the Philips Hue devices, nor the zwave modules. I switched from zwave (Fibaro Home Center II) to Zigbee/Homey as my home contains too much iron blocking good zwave communication where-as Zigbee worked much better. Interesting to read that Ikea is going to deliver Zigbee modules! ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [December 3, 2023, 1:24pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/5 "2023-12-03T13:24:48Z")
I just came across a topic discussing Zigbee issues, and it seems that the latest beta version has resolved the problem. Take it with a grain of salt, but in your case, it would be good to give it a try. [https://community.homey.app/t/aqara-door-window-sensors-stop-responding-after-1-2-hours-with-hp2023/85632/49](https://community.homey.app/t/aqara-door-window-sensors-stop-responding-after-1-2-hours-with-hp2023/85632/49) ---
**Author:** ![Pierre\_van\_Mouche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pierre_van_mouche/32/48231_2.png) [@Pierre\_van\_Mouche](https://community.homey.app/u/Pierre_van_Mouche)\ **Post date:** [December 3, 2023, 5:24pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/6 "2023-12-03T17:24:50Z")
How can i install a beta version? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 3, 2023, 9:20pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/7 "2023-12-03T21:20:10Z")
Of what exactly? Firmware or app? ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [December 3, 2023, 9:40pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/8 "2023-12-03T21:40:41Z")
I had a Philips Motion sensor, SLM004, installed as Zigbee device with the test version of the app Hue without the bridge, which after some days always shows a red explanation mark. After doing a PTP of the HP23, and bridge, the sensor is OK for already 7 days, en the bridge did appear in the ZigBee network in de developers tool. So maybe give PTP a change. ---
**Author:** ![Pierre\_van\_Mouche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pierre_van_mouche/32/48231_2.png) [@Pierre\_van\_Mouche](https://community.homey.app/u/Pierre_van_Mouche)\ **Post date:** [December 29, 2023, 8:50am UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/9 "2023-12-29T08:50:05Z")
It was not a Homey issue as Athom informed me. The issue was with the Robbshop devices and has been solved with App-version 2.8.1. 16-DEC-2023. Everything works fine now. Thanks Athom for investigating and Robbshop for updating. Nice service! For more info about App-version 2.8.1 see the link below to Robbshop. > **[ROBB smarrt](https://homey.app/nl-nl/app/nl.ROBBshop.ROBB-smarrt/ROBB-smarrt/)** > > Slim je huis of kantoor automatiseren doe je met het huismerk van ROBBshop! ---
**Author:** ![Piewhi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piewhi/32/176781_2.png) [@Piewhi](https://community.homey.app/u/Piewhi)\ **Post date:** [January 21, 2024, 4:35pm UTC](https://community.homey.app/t/serious-issue-with-robbshop-modules-disconnecting-all-the-time/96634/10 "2024-01-21T16:35:29Z")
Still problems over here with the 8 channel wall switch Zigbee. Reconnect is not possible anymore also adding the device again. The switches also not updating the battery level anymore. I did mail Robbshop about the problem but didn’t receive a reply on the issue. Hopefully a new update wil fix this issue.