# Sartano app

**URL:** <https://community.homey.app/t/sartano-app/10466>\
**Category:** Apps\
**Tags:** app\
**Created:** [March 12, 2019, 8:08am UTC](https://community.homey.app/t/sartano-app/10466 "2019-03-12T08:08:49Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twister5800/32/8526_2.png) [@twister5800](https://community.homey.app/u/twister5800)\
**Post date:** [March 12, 2019, 8:08am UTC](https://community.homey.app/t/sartano-app/10466/1 "2019-03-12T08:08:49Z")

</div>

Hi all,

After I did a factory reset on my homey (went from experimental to stable), my SARTANO APP cannot see when I press the remote anymore to copy the signals. It worked perfectly before with stable version 2.0.4, now running 2.0.4 again but nothing happens when I press the buttons ☹

Regards  
Martin

---

<div class="post-metadata">

**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\
**Post date:** [March 12, 2019, 8:10am UTC](https://community.homey.app/t/sartano-app/10466/2 "2019-03-12T08:10:07Z")

</div>

Can you repair the device?

---

<div class="post-metadata">

**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twister5800/32/8526_2.png) [@twister5800](https://community.homey.app/u/twister5800)\
**Post date:** [March 12, 2019, 8:32am UTC](https://community.homey.app/t/sartano-app/10466/3 "2019-03-12T08:32:24Z")

</div>

No - because i cannot even add it again.

or…what do you mean by repair 😉

---

<div class="post-metadata">

**Author:** ![Magnus\_Von\_Rosen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_von_rosen/32/7842_2.png) [@Magnus\_Von\_Rosen](https://community.homey.app/u/Magnus_Von_Rosen)\
**Post date:** [March 30, 2019, 12:22pm UTC](https://community.homey.app/t/sartano-app/10466/4 "2019-03-30T12:22:44Z")

</div>

I just got a Homey 2 and I am finding the same. It says ”click your Remote to detect it”, and I do but nothing happens. Have tried setting different id’s on the remote. The socket is clicking, so the remote works. Have tried holding it 20 cm from the Homey. Help? 🙂

---

<div class="post-metadata">

**Author:** ![twister5800](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twister5800/32/8526_2.png) [@twister5800](https://community.homey.app/u/twister5800)\
**Post date:** [April 5, 2019, 9:12am UTC](https://community.homey.app/t/sartano-app/10466/5 "2019-04-05T09:12:01Z")

</div>

Just got this reponse from support ☹

> “We are aware that the app works fine under old Homey firmware, however we do not have the possibility to update the app to work with the new firmware, for which we apologise.”

WT\*?!?