# Ruuvi tags lost connection from bridge

**URL:** https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820
**Category:** Questions & Help
**Tags:** app, bluetooth-le-ble, homey-bridge
**Created:** [November 7, 2022, 9:21am UTC](https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820 "2022-11-07T09:21:10Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Torgeir\_Kulseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torgeir_kulseth/32/58369_2.png) [@Torgeir\_Kulseth](https://community.homey.app/u/Torgeir_Kulseth)
#### Post date: [November 7, 2022, 9:21am UTC](https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820/1 "2022-11-07T09:21:10Z")

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Hi, 4 days ago i lost connection to all my ruuvi tags

i have the homey bridge and homeify app

Tried resetting my ruuvi tags but no luck

Tried deleting one of the tags and re pairing but then it does not show

Anyone with a solution?

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [November 8, 2022, 3:02am UTC](https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820/2 "2022-11-08T03:02:02Z")

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Hej Torgeir,

RuuviTag should not work with cloud/bridge, according to the app store:

> ![Screenshot from 2022-11-08 04-02-54](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/3/43d2dc6df238614380a3b0af3ad1ad1bc7e7b1ad.png)

> [@Torgeir\_Kulseth](#):
>
> homeify app

> [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topic-or-support-links/68698):
>
> (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app

There you can find an email link to contact the Homeify developer

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### Author: ![Torgeir\_Kulseth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torgeir_kulseth/32/58369_2.png) [@Torgeir\_Kulseth](https://community.homey.app/u/Torgeir_Kulseth)
#### Post date: [November 9, 2022, 12:51pm UTC](https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820/3 "2022-11-09T12:51:41Z")

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Hi peter  
I am not using the ruvvi tag application  
I use the homeify and the homeify application is supposed to talk to the ruvvi tags and the homify app is compatible with bridge

I actually got good values from the tags last week but then they froze

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [November 9, 2022, 2:20pm UTC](https://community.homey.app/t/ruuvi-tags-lost-connection-from-bridge/71820/4 "2022-11-09T14:20:45Z")

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Ah okay, then it’s best to email the Homeify developer I guess. It’s to be found at the bottom of the app store’s app page.