# Rituals Wireless Perfume Genie

**URL:** <https://community.homey.app/t/rituals-wireless-perfume-genie/39638>\
**Category:** Devices\
**Tags:** app\
**Created:** [December 22, 2020, 11:11pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638 "2020-12-22T23:11:12Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Jannick](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jannick/32/27301_2.png) [@Jannick](https://community.homey.app/u/Jannick)\
**Post date:** [December 22, 2020, 11:11pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/1 "2020-12-22T23:11:12Z")

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Hi!

I’m using the Rituals Wireless Perfume Genie for a little while now and noticed my Genie in Homey does not show the cartridge I have in it and what the current amount of perfume is in it.

Earlier Homey showed this information, but it doesn’t anymore.

Is there a reason why this information isn’t shown anymore?

Thanks!

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**Author:** ![PMW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pmw/32/31570_2.png) [@PMW](https://community.homey.app/u/PMW)\
**Post date:** [December 22, 2020, 11:30pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/2 "2020-12-22T23:30:13Z")

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Just wanted to share that I have the same issue.

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**Author:** ![SejoerdO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sejoerdo/32/6657_2.png) [@SejoerdO](https://community.homey.app/u/SejoerdO)\
**Post date:** [December 24, 2020, 6:40pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/3 "2020-12-24T18:40:02Z")

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Same problem here as well

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**Author:** ![Jannick](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jannick/32/27301_2.png) [@Jannick](https://community.homey.app/u/Jannick)\
**Post date:** [December 24, 2020, 6:58pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/4 "2020-12-24T18:58:54Z")

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I see Homey created this app in-house. Can they tell us more about the problems and hopefully a future fix? 🙂

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**Author:** ![David\_Bianchetti](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_bianchetti/32/19097_2.png) [@David\_Bianchetti](https://community.homey.app/u/David_Bianchetti)\
**Post date:** [December 27, 2020, 9:32pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/5 "2020-12-27T21:32:41Z")

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Just for knowledge. It is working over here. Ritual + Homey Pro and it displays the information.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85aa092980bc02da6520b7b07b7adb01a4f96237.jpeg)

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**Author:** ![Jannick](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jannick/32/27301_2.png) [@Jannick](https://community.homey.app/u/Jannick)\
**Post date:** [December 27, 2020, 9:45pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/6 "2020-12-27T21:45:48Z")

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Still nothing over here. Using v.3.0.1 and Homey 5.0.0-rc.49

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9bc37e5b6aec093d98600b6e9ffe8eb3c3c37a20.jpeg)

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**Author:** ![David\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_k/32/10319_2.png) [@David\_K](https://community.homey.app/u/David_K)\
**Post date:** [December 28, 2020, 6:38am UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/7 "2020-12-28T06:38:26Z")

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Did you asked them? If not you should ask them over the support email.

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**Author:** ![Jannick](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jannick/32/27301_2.png) [@Jannick](https://community.homey.app/u/Jannick)\
**Post date:** [December 28, 2020, 8:23am UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/8 "2020-12-28T08:23:55Z")

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I will contact their support. I’ll keep this topic updated.

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**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\
**Post date:** [December 28, 2020, 9:43am UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/9 "2020-12-28T09:43:15Z")

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Do you always use the original Rituals refills?  
Or would it be possible to refill a cartridge with another aroma of your own liking?

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**Author:** ![Mitch\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mitch_p/32/10285_2.png) [@Mitch\_P](https://community.homey.app/u/Mitch_P)\
**Post date:** [January 2, 2021, 8:12pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/10 "2021-01-02T20:12:11Z")

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Hi Jannick, have you received any info from Athom? I have the same issue, last updated info was a month ago…

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**Author:** ![PMW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pmw/32/31570_2.png) [@PMW](https://community.homey.app/u/PMW)\
**Post date:** [March 3, 2021, 9:35pm UTC](https://community.homey.app/t/rituals-wireless-perfume-genie/39638/11 "2021-03-03T21:35:15Z")

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Hi all, just checked, and is working again here too. Homey 2016 v5, Rituals v3.1.1
