# Rituals login via Homey app

**URL:** <https://community.homey.app/t/rituals-login-via-homey-app/35058>\
**Category:** Apps\
**Created:** [September 25, 2020, 5:46pm UTC](https://community.homey.app/t/rituals-login-via-homey-app/35058 "2020-09-25T17:46:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hluhr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hluhr/32/15371_2.png) [@hluhr](https://community.homey.app/u/hluhr)\
**Post date:** [September 25, 2020, 5:46pm UTC](https://community.homey.app/t/rituals-login-via-homey-app/35058/1 "2020-09-25T17:46:08Z")

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Have anyone experience of adding a new device for the Rituals app?

When trying to login the message is:  
“Sorry, credentials do not match”

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**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\
**Post date:** [September 25, 2020, 6:10pm UTC](https://community.homey.app/t/rituals-login-via-homey-app/35058/2 "2020-09-25T18:10:17Z")

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No but most off the times following procedure works. Delete app, restart homey, install app, install device, if not succesfully try the same again