# Ring Security - Extend Heimdall with Ring Security products **URL:** \ **Category:** Apps\ **Tags:** app, z-wave, security, ring, homey-pro:mini:shs\ **Created:** [May 11, 2021, 11:37am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287 "2021-05-11T11:37:34Z")\ **Posts on this page:** 20\ **Page:** 17
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 12, 2023, 2:09pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/330 "2023-05-12T14:09:24Z")
Ah, so it’s already connected to a Ring Alarm system? If you want to connect it to Homey it will have to be reset first but do realize the keypad can not be connected to the Ring Alarm system and Homey at the same time. If you still want to procede you can find more info on removing the keypad from the Ring Alarm system here: [https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) ---
**Author:** ![David\_Ogo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_ogo/32/30667_2.png) [@David\_Ogo](https://community.homey.app/u/David_Ogo)\ **Post date:** [May 15, 2023, 5:15pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/331 "2023-05-15T17:15:01Z")
hello, I understand that I have to choose between a single operation with Homey or Ring System, is that correct? so I can’t control my entire ring alarm system with homey? ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 15, 2023, 5:17pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/332 "2023-05-15T17:17:28Z")
No, you can’t control the Ring Alarm System with Homey, that’s not the purpose of this app. ---
**Author:** ![Dusan\_Debeljak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dusan_debeljak/32/9650_2.png) [@Dusan\_Debeljak](https://community.homey.app/u/Dusan_Debeljak)\ **Post date:** [May 18, 2023, 4:53am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/333 "2023-05-18T04:53:51Z")
@DaneedeKruyff Can you look at my ring 2 keypad logs? It just doesn’t work. If arming/disarming on homey, the ring 2 keyboard changes status. If trying to arm/disarm on keypad nothing happens…Also battery status is unknown. logs: 38514cdc-b981-4425-970c-e75d7dd569bc 2d88abfb-85aa-4e6c-ad33-316ab323569d ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 18, 2023, 7:19am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/334 "2023-05-18T07:19:57Z")
I’m see you have a problem in your Z-Wave network, I see you change the Surveillance Mode and change some settings and the commands are send to the keypad, but the keypad does not respond as it should: Error: TRANSMIT\_COMPLETE\_NO\_ACK That’s beyond the control of this app I’m afraid. ---
**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\ **Post date:** [May 18, 2023, 6:07pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/335 "2023-05-18T18:07:09Z")
Thanks, but mine works now well, i don‘t know why, but its ok for me😃 ---
**Author:** ![Dusan\_Debeljak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dusan_debeljak/32/9650_2.png) [@Dusan\_Debeljak](https://community.homey.app/u/Dusan_Debeljak)\ **Post date:** [May 19, 2023, 4:48am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/336 "2023-05-19T04:48:47Z")
It started to work for me as well(for now). Don’t know exactly why. I did some reincluding for the 100th time I guess… I noticed that now shows secure(S0), before it was secure(access) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/b/cb159457bf50f8861728c066522f2ed2c0d1256b.png) ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 19, 2023, 1:44pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/337 "2023-05-19T13:44:02Z")
That’s surprising, in my experience the kepad resets itself when it is not S2 connected, at least that’s what my kepad does. Maybe they changed that in a later firmware version as I have a very early version. (Or homey is reporting it wrong) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [June 6, 2023, 5:35am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/338 "2023-06-06T05:35:47Z")
> [@DaneedeKruyff](#): > > Add support for Ring Glass Break Sensor What would you need to get these working? I have one on my desk now. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [June 9, 2023, 6:32pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/339 "2023-06-09T18:32:12Z")
Hi, Well, ideally I would have one myself because that will speed up testing. At the time I wrote that down there was no documentation of the device but that’s also required. But importantly I need to find time and an incentive for me to spend that time to add this sensor. I had hoped to receive some donations for this app to at least be able to cover the cost of the keypad, contact- and motion sensor (all v1) but it’s nowhere near. Luckily the Keypad v2 was given to me by [ROBBShop](https://robbshop.nl) otherwise the scales would have totally tipped over to the wrong side. ---
**Author:** ![Gary\_Lane](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gary_lane/32/49965_2.png) [@Gary\_Lane](https://community.homey.app/u/Gary_Lane)\ **Post date:** [June 13, 2023, 8:36am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/340 "2023-06-13T08:36:33Z")
Thank you for your wonderful apps. I can’t believe I coded my own alarm flows before I discovered Heimdall, but since I put the work in I’m going to stick with it. This is great to allow me access to the Ring keypad. I wonder if you have any plans to integrate the Ring Glass Break sensor: there is a dearth of glass break sensors out there for home automation and it would be great to be able to access this one? ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [June 19, 2023, 7:05pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/341 "2023-06-19T19:05:07Z")
I would like to install a Ring Keypad 2 with the Heimdall application once I have my box. Can I install and configure it using the Ring application? Or do I need to purchase the Ring Alarm base as an additional item? Honestly, if I don’t need to buy the base, that would be perfect and more affordable for me. So, if I understand correctly, I need to buy the Ring Keypad 2 and install the Ring application, and that’s it? ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [June 19, 2023, 7:20pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/342 "2023-06-19T19:20:43Z")
This app works perfectly with the keypad and you do not need Ring alarm base. The first post of this topic explains how it works. ---
**Author:** ![Asterix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asterix/32/45768_2.png) [@Asterix](https://community.homey.app/u/Asterix)\ **Post date:** [June 29, 2023, 5:57pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/345 "2023-06-29T17:57:32Z")
👍🏼 ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [July 5, 2023, 5:28am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/346 "2023-07-05T05:28:01Z")
Last night my Ring keypad v2 stopped working for some unknown time. I think it triggered by my daughter twice within some minutes pressed “wrong” code and pressed the Cancel button (thinking this is what to do). After that the keypad behaved as expected (key tone, lit up when pressing keys) but no response from neither the Homey itself (I have a flow triggered by key sequence from keypad, sending me a push notification and setting LED-ring) nor Heimdall. I retried a couple of times within 5 min, pressing some digits and Arm/Disarm but no reaction from Homey. This morning it works fine again. Is this expected? ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [July 5, 2023, 6:45pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/347 "2023-07-05T18:45:27Z")
Hi Anders, This sounds a bit like the z-wave problems others are experiencing too, have you disabled **Use Proximity Detection**? (as written in the FAQ) It’s something some users are effected by unfortunately, there is absolutely no code in the app that would cause such behaviour. Thanks for your donation btw, much appreciated! ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [July 6, 2023, 6:17am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/348 "2023-07-06T06:17:08Z")
Yup, Proximity is disabled. Strange then. I will investigate further. I have experienced this behavior twice. Your welcome, thanks for tremendous apps. (Did you also see my strange experience in the Heimdall thread?) ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [July 7, 2023, 10:57am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/349 "2023-07-07T10:57:26Z")
Hi @DaneedeKruyff ! When you are back from vacation; got the issue with Ring keypad not triggering flow. During this test I did not have the keypad integrated with Heimdall, wanted to test if it would help. I entered code and pressed disarm, but flow triggered by Key sequence entered did not start. See report d5afad89-4327-4114-8178-0dbf497fae00. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [July 10, 2023, 7:29pm UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/350 "2023-07-10T19:29:42Z")
Hi Anders, The log doesn’t show anything for receiving commands to start a flow, simply because that isn’t logged. What I do see however is timeout errors when sending a command from your Homey to the device. I see several commands from the app handed over to the code in Homey that handles the actual Z-Wave communication and the timeouts occur after sending the commands from Homey. That is, for me, an indication your Z-wave network isn’t functioning reliable and may very well be the reason commands from the Keypad aren’t received by Homey. Did you check the Z-Wave log on the Developers Tools? ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [July 11, 2023, 5:14am UTC](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287/351 "2023-07-11T05:14:19Z")
Hi Danee! I had a thought that this might be the case. I will check the z-wave communication next time I experiences problems. Yesterday I noticed that one of my z-wave switches did not turn off, might also be due to communication issue. I disabled keypad communicating directly with Heimdall as that probably causes more communication, and since then it has worked without flaws. I guess the old 2016 Homey is too slow. I will switch to Homey2023 as soon as a stable version is released. Thanks for looking into this. [Previous page](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287.md?page=16) [Next page](https://community.homey.app/t/ring-security-extend-heimdall-with-ring-security-products/47287.md?page=18)