# Ring image grabber problem **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [July 10, 2019, 5:34pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416 "2019-07-10T17:34:00Z")\ **Posts on this page:** 17\ **Page:** 8
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [February 19, 2020, 9:52am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/148 "2020-02-19T09:52:12Z")
I think this won’t work anymore from today on. Ring now forces 2FA. See the announcement on: [https://blog.ring.com/2020/02/18/extra-layers-of-security-and-control/](https://blog.ring.com/2020/02/18/extra-layers-of-security-and-control/) For the dutch: > **[Gebruikers videodeurbel Ring moeten tweestapsverificatie gebruiken](https://www.nu.nl/tech/6031839/gebruikers-videodeurbel-ring-moeten-tweestapsverificatie-gebruiken.html)** > > Ring-gebruikers moeten per direct bij het inloggen gebruikmaken van tweestapsverificatie, schrijft het bedrijf achter de slimme deurbel dinsdag in een blogpost. Daarnaast geeft Ring gebruikers meer controle over wat er gebeurt met hun data. Peter ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 19, 2020, 2:48pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/149 "2020-02-19T14:48:43Z")
I have added a comment on that blog but I bet it doesn’t get published. Time to look for an alternative I think. Respect to the app dev for trying to keep up with Rings efforts to break it. ---
**Author:** ![Jolink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jolink/32/3559_2.png) [@Jolink](https://community.homey.app/u/Jolink)\ **Post date:** [March 11, 2020, 4:49pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/150 "2020-03-11T16:49:54Z")
I can’t seem to get the flow below to work. It does not grab the image when motion is detected by my Ring pro. When I press the test button in Homey Flow the flow works (I can see a picture/snapshot in Homey Developer - images). When there is motion, it doesn’t… 🙁 I have the same flow for when some presses the doorbel, that works and delivers a snapshot picture which I push via pushover to my cell phone. I reinstalled the ring app with 2FA. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1b9ff3dd711ad3db49d9b9a03054e4f516cb0971.jpeg) Anyone an idea? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [March 11, 2020, 7:05pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/151 "2020-03-11T19:05:26Z")
Have you tried to enable the motion via a flow? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/f/0fbfb41ad7c3eb2858b0f44ded9ab1172f540de2.png) It seems it becomes disabled so I run this every morning ---
**Author:** ![Jolink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jolink/32/3559_2.png) [@Jolink](https://community.homey.app/u/Jolink)\ **Post date:** [March 11, 2020, 9:05pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/152 "2020-03-11T21:05:33Z")
I have added the flow below and tested it (manual test and adjusted the time so it would start automatically) in combination with the other flow in post 145. Unfortunatelly it does not deliver a new image in Homey Developer when I jump in front of the ring camera and the Ring app detects me… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fa97d2d993c5b9478bb3a13859c3c92f7aa6e9b0.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [March 12, 2020, 8:20am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/153 "2020-03-12T08:20:58Z")
Have you tried putting a timeline notification in your first flow to see if it is the motion alert or the snapshot that is failing? ---
**Author:** ![Jolink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jolink/32/3559_2.png) [@Jolink](https://community.homey.app/u/Jolink)\ **Post date:** [March 12, 2020, 11:22am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/154 "2020-03-12T11:22:07Z")
Thnx for the suggestion. I have added the heimdall action card below. When I test the flow with the test button it adds a notification to the timeline, so the flow itself works. I expect that it does not do so when I jump in front of the doorbell tonight when I come home… more later tonight 🤞 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c5e2cfe2f4ce168b1a8ef433ed9b5e32d7792723.png) ---
**Author:** ![Jolink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jolink/32/3559_2.png) [@Jolink](https://community.homey.app/u/Jolink)\ **Post date:** [March 12, 2020, 12:13pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/155 "2020-03-12T12:13:55Z")
There was sooner than expected a testresult. The flow below started at 12.30 as planned ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/c/cc526181064b51e85af861cf54ab839628e313f2.png) and resulted in the following entry in the timeline of homey ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/c/3c0c5002327e3928cd00ba4ad03273ab54c64b55.png) but unfortunatelly did not kick-off the flow below when there was movement detected by Ring at 12.35 today ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/07d86756d2a74fa8a7b8bc7d374a5db271ece8c5.png) I have the same kind of flow for when some presses the doorbell and that works (see below). My conclusion for now is that there is a bug the motion detected by Ring is not passed through to the app ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/6/26b4772b2fdfe1eb29b1df468af3d8fb4a80da46.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [March 12, 2020, 5:25pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/156 "2020-03-12T17:25:50Z")
It is difficult to find out why it works for some but not others. Are you able to run it from the CLI to see more diagnostic information? ---
**Author:** ![Jolink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jolink/32/3559_2.png) [@Jolink](https://community.homey.app/u/Jolink)\ **Post date:** [March 17, 2020, 9:58pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/157 "2020-03-17T21:58:21Z")
It is unclear how (let troubleshooting aside since we went on a holiday last Friday), but since two days I am receiving notifications via Pushover when movement is detected by Ring - so it is working! Did not change anything, but it is working as expected… P.S. the flow to enable movement detection (in the ‘Then’ column) is disabled @Adrian_Rockall - thnx for your help in trouble shooting! ---
**Author:** ![FEY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fey/32/17582_2.png) [@FEY](https://community.homey.app/u/FEY)\ **Post date:** [May 1, 2020, 7:53pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/158 "2020-05-01T19:53:46Z")
Hello, I have the latest Homey Ring App V 2.3 supporting MFA. I have the Ring Doorbell 2. Is this one supported by the Homey App? When trying to grab a snapshot, I am getting this error: “invalid\_content\_type” is there a workaround ---
**Author:** ![glennsp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glennsp/32/307_2.png) [@glennsp](https://community.homey.app/u/glennsp)\ **Post date:** [July 16, 2020, 1:43pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/159 "2020-07-16T13:43:51Z")
Be sure you have enabled MFA on the Ring account and added the doorbell with the MFA tokens. That did it for me. ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [July 16, 2020, 2:37pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/160 "2020-07-16T14:37:57Z")
Doorbell 2? ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [July 18, 2020, 2:37pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/161 "2020-07-18T14:37:31Z")
Does not work here for Ring V2 ---
**Author:** ![OddiS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oddis/32/17168_2.png) [@OddiS](https://community.homey.app/u/OddiS)\ **Post date:** [July 29, 2020, 1:05pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/162 "2020-07-29T13:05:44Z")
I am using ring v2. I had to enable “modes” and set to “away mode” to make it work. ---
**Author:** ![Danne](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danne/32/23205_2.png) [@Danne](https://community.homey.app/u/Danne)\ **Post date:** [August 3, 2020, 5:41pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/163 "2020-08-03T17:41:54Z")
Did the same, still reuse the same images, can you share your settings in the device and also the flow? 🙂 ---
**Author:** ![Tom\_Homey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_homey/32/30276_2.png) [@Tom\_Homey](https://community.homey.app/u/Tom_Homey)\ **Post date:** [December 24, 2020, 9:21am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/164 "2020-12-24T09:21:12Z")
Same problem here. Invalid content type with Ring Peephole Doorbell [Previous page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=7)