# Ring image grabber problem **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [July 10, 2019, 5:34pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416 "2019-07-10T17:34:00Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 7, 2019, 6:19am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/106 "2019-10-07T06:19:41Z")
Ah, those are ring camera’s, not doorbells. Seems snapshots for those are not supported by the app. Contact @denniedegroot and ask him if support is possible. ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 7, 2019, 7:06am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/107 "2019-10-07T07:06:38Z")
@denniedegroot, would this be possible? ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 15, 2019, 9:37pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/108 "2019-10-15T21:37:25Z")
@denniedegroot all help appreciated ---
**Author:** ![denniedegroot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/denniedegroot/32/797_2.png) [@denniedegroot](https://community.homey.app/u/denniedegroot)\ **Post date:** [October 16, 2019, 7:19pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/109 "2019-10-16T19:19:45Z")
@gy_1977 I have no idea. You have to try it out, the flow cards should be available to you. ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 16, 2019, 7:42pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/110 "2019-10-16T19:42:54Z")
@denniedegroot There is no ring flow cards for my camera in the ‘then’ section of the flow This is my issue ---
**Author:** ![denniedegroot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/denniedegroot/32/797_2.png) [@denniedegroot](https://community.homey.app/u/denniedegroot)\ **Post date:** [October 17, 2019, 2:16pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/111 "2019-10-17T14:16:35Z")
@gy_1977 please create a issue at [https://github.com/denniedegroot/com.ring/issues/new](https://github.com/denniedegroot/com.ring/issues/new) ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 17, 2019, 9:49pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/112 "2019-10-17T21:49:43Z")
Done 👍🏼 ---
**Author:** ![Danny\_Hilversum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_hilversum/32/8076_2.png) [@Danny\_Hilversum](https://community.homey.app/u/Danny_Hilversum)\ **Post date:** [November 7, 2019, 9:12am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/113 "2019-11-07T09:12:52Z")
What if the first flow does not give the images ? ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [November 7, 2019, 10:20am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/114 "2019-11-07T10:20:33Z")
That depends, what exact type of doorbell are you using, is it capable of providing the screenshots? ---
**Author:** ![Danny\_Hilversum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_hilversum/32/8076_2.png) [@Danny\_Hilversum](https://community.homey.app/u/Danny_Hilversum)\ **Post date:** [November 21, 2019, 11:27am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/115 "2019-11-21T11:27:23Z")
Yes, the doorbell takes a snapshot and it is send to my iPhone, however there is no one to see on the snapshots so it takes the snapshot after the person has already left in front of the doorbell ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [November 21, 2019, 3:42pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/116 "2019-11-21T15:42:35Z")
How did you determine the screenshot is too late? I’m not exactly sure how it works, but it seems to me the screenshot is taken from the video that is available at movement. Your ring records continuously(!) and saves a video of a motion event from roughly 2 seconds before the motion is detected with a duration of 30 seconds. What if the screenshot is taken from the start of the video, so in the 2 seconds before the motion was detected. (I had to delay my screenshot because it was also ‘empty’ which makes me assume it works as I describe) ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [November 21, 2019, 6:10pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/117 "2019-11-21T18:10:46Z")
The same here. ---
**Author:** ![Danny\_Hilversum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_hilversum/32/8076_2.png) [@Danny\_Hilversum](https://community.homey.app/u/Danny_Hilversum)\ **Post date:** [November 21, 2019, 11:27pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/118 "2019-11-21T23:27:47Z")
I tried several delays: 0 seconds 1 second 2 seconds 3 seconds 5 seconds 7 seconds With every setting the screenshot stays “empty” ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 22, 2019, 8:30am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/119 "2019-11-22T08:30:18Z")
Same problem adressed months ago! ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [November 22, 2019, 8:56am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/120 "2019-11-22T08:56:02Z")
Could you walk towards your Ring with a clock displayed on your Phone and keep it in front of the camera until you receive the push message with the snapshot? Compare the time you receive the push message with the time on your phone. ---
**Author:** ![Danny\_Hilversum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_hilversum/32/8076_2.png) [@Danny\_Hilversum](https://community.homey.app/u/Danny_Hilversum)\ **Post date:** [November 22, 2019, 9:55am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/121 "2019-11-22T09:55:13Z")
Tried it, sends an empty screenshot after about 5 a 6 seconds while stopwatch on phone is running and in front of the camera ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [November 22, 2019, 10:50am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/122 "2019-11-22T10:50:28Z")
Ok, so the screenshot is not too late, since your phone is still in front of the camera. What happens if you put something in view (a bag or something) leave it there and then 2 minutes later trigger the motion again to receive a snapshot. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 22, 2019, 10:50am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/123 "2019-11-22T10:50:49Z")
Nor just because of this, but the paid subscription thing too this will be my only and last Ring product ever, there are other systems more flexible…and working! ---
**Author:** ![Danny\_Hilversum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danny_hilversum/32/8076_2.png) [@Danny\_Hilversum](https://community.homey.app/u/Danny_Hilversum)\ **Post date:** [November 22, 2019, 11:35am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/124 "2019-11-22T11:35:31Z")
Still an empty screenshot, strange thing is that in the evening and night i get an empty screenshot but can see on the screenshot that it is evening night or day Verstuurd vanaf: myMail voor iOS ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [November 22, 2019, 11:51am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/125 "2019-11-22T11:51:59Z")
Can you check here: [http://developer.athom.com/tools/images](http://developer.athom.com/tools/images) how many snapshots you have, over some time count the number of movements and check if the same number of new snapshots are added? [Previous page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=5) [Next page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=7)