# Ring image grabber problem **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [July 10, 2019, 5:34pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416 "2019-07-10T17:34:00Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [October 1, 2019, 7:52pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/86 "2019-10-01T19:52:20Z")
OK, put in a 1sec delay here also, let’s see what it does 🙂 ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [October 2, 2019, 10:29am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/87 "2019-10-02T10:29:31Z")
Here it does not work either. I wil try the delay too. ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [October 2, 2019, 12:20pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/88 "2019-10-02T12:20:04Z")
Tested with the delay also, but I never get a recent picture. No matter how big or small I set the delay. And I get the same picture for triggers that are minutes apart. Seems like the picture is updated once every 20 minutes of something like that. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 3, 2019, 7:39am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/89 "2019-10-03T07:39:21Z")
The sec delay works for me. Still not very happy with the way it works in iOS, but atleast it works. I just don’t get when it should present the photo. I see the notification in my device with! photo but very small. When I click on it, it opens the Homey app but then it almost never pops up. Sometimes it pops up when i restart the app, or when i switch tabs… Is this known behavior? ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 3, 2019, 7:44am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/90 "2019-10-03T07:44:15Z")
I think ring only updates the picture on an event like motion detection, button pressed or someone opening the live viewer. Maybe you are trying to retrieve a picture without waiting for one of these events? Do you trigger on ring motion, or on something else? ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [October 3, 2019, 8:54am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/91 "2019-10-03T08:54:53Z")
[Off topic] I suggest ditching Homey notification system and using Pushover: [Pushover Notifications](https://community.homey.app/t/pushover-notifications/15645) Way more flexible and user friendly. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/4/e448319ded1169a64c358d486fa6ad4a341a9980.jpeg) Nice overview, keeps a history!, click on a message shows additional information, clicking on an image shows it fullscreen. ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [October 3, 2019, 10:00am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/92 "2019-10-03T10:00:39Z")
Not on my end, I have triggers for both motion and ringer alarms, but still the same picture. I am going to put a clock in view so I can see how often a new picture is taken 😁 ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 3, 2019, 10:28am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/93 "2019-10-03T10:28:11Z")
Which ring do you have? Maybe different rings behave different. I have the pro. ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [October 3, 2019, 11:17am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/94 "2019-10-03T11:17:38Z")
It’s not a PRO of a II; it’s the Ring Video Doorbell with EAN code 0852239005024. Anyone with that model having a working setup? ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 3, 2019, 11:48am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/95 "2019-10-03T11:48:09Z")
I’m using a pro too ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [October 3, 2019, 12:26pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/96 "2019-10-03T12:26:39Z")
@Le_Cactus how is your Ring powered? A Ring Pro uses a continuous power source, it seems battery operated Rings behave different. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [October 3, 2019, 12:32pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/97 "2019-10-03T12:32:41Z")
I use a powered Ring V2. Same problems. No new image, or at least no visitor in the picture. ---
**Author:** ![Mainnsto](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mainnsto](https://community.homey.app/u/Mainnsto)\ **Post date:** [October 3, 2019, 8:00pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/98 "2019-10-03T20:00:37Z")
Hi guys. Great work with the app! You are the true HA-heroes 🙂 I have tried with Ring 2 (with wired power) and experience same problem with no new image. Question for those with pro: how long does it usually take to load the live view in the ring app? Instantly of more than 2 seconds? Perhaps the behaviour is different this way? Sometimes it takes my doorbell a few secs to start the feed. Don’t know if snapshots are different. I appreciate your efforts and hope it continues! Regards ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 3, 2019, 8:34pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/99 "2019-10-03T20:34:14Z")
Opening live video on the ring pro can definitely take some time. 2 to 6 seconds I guess. ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 6, 2019, 8:07pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/100 "2019-10-06T20:07:11Z")
Hi @Gruijter I do not see the Then… snapshot option I do not see any ring cameras showing in the ‘Then…’ part of the flow Can anyone help? I’ve tried to revoke my authorisations and reapply ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 6, 2019, 8:37pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/101 "2019-10-06T20:37:31Z")
You need to install the beta version of the app ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 6, 2019, 9:05pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/102 "2019-10-06T21:05:17Z")
I’m on 2.1.2 beta app from the athom App Store Is this the one you mean? ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 6, 2019, 9:06pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/103 "2019-10-06T21:06:54Z")
Yes that’s the right one. Which device are you using? ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 6, 2019, 9:09pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/104 "2019-10-06T21:09:25Z")
2.1.2 is correct. And you did add the ring as device also? ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [October 6, 2019, 9:19pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/105 "2019-10-06T21:19:03Z")
Hi this is what I have did ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/3/239612086767dafef598707b71cc1b55e734a905.jpeg) [Previous page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=4) [Next page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=6)