# Ring image grabber problem **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [July 10, 2019, 5:34pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416 "2019-07-10T17:34:00Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![0burner0](https://avatars.discourse-cdn.com/v4/letter/0/90ced4/32.png) [@0burner0](https://community.homey.app/u/0burner0)\ **Post date:** [September 19, 2019, 7:41pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/66 "2019-09-19T19:41:56Z")
I thought I had the beta installed. Found it now thnx ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 20, 2019, 1:15pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/67 "2019-09-20T13:15:51Z")
It works on my Ring V2. But I have to find out how much delay, because there is nobody in the picture. Is this picture also stored some Where. I tested the flow again, and now I have an image of the latest alarm, verry strange. I can also send the image to Google hub. Now only the right one and this is a great Job. 👍👍👏👏 ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [September 20, 2019, 1:20pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/68 "2019-09-20T13:20:17Z")
Stored in images on developer web. Looks like it uses the same image over and over. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 20, 2019, 1:32pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/69 "2019-09-20T13:32:49Z")
It looks like hè stores it, but shows the photo before. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 20, 2019, 1:40pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/70 "2019-09-20T13:40:12Z")
Thnx found it. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 20, 2019, 3:36pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/71 "2019-09-20T15:36:57Z")
Flow did run a few times, but stopt working. 😢 ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [September 20, 2019, 4:48pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/72 "2019-09-20T16:48:04Z")
Same here, some bugs. Does not work with pushover either, Ring 2.1.2? ---
**Author:** ![mapulu](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@mapulu](https://community.homey.app/u/mapulu)\ **Post date:** [September 20, 2019, 4:51pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/73 "2019-09-20T16:51:04Z")
These are limitations from the Ring battery powered device/API. It asks for a new picture but it sends the last saved one even it’s old. ---
**Author:** ![Moek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/moek/32/3728_2.png) [@Moek](https://community.homey.app/u/Moek)\ **Post date:** [September 20, 2019, 5:10pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/74 "2019-09-20T17:10:26Z")
This morning during a quick test I worked around it by restarting the app after sending the image. Dont know if it’s a lasting solution though. Will test some more this weekend. And thanks for making it work by the way! Truly awewome @mapulu and @denniedegroot ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [September 20, 2019, 9:10pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/75 "2019-09-20T21:10:42Z")
Hi I’m really struggling to figure this out. I have installed 2.1.2 beta and I have as z wave door bell. When someone presses the bell I want my ring stick up camera to take a snapshot then send a push notification to my phone with the picture and some text. I had this working with nest cameras but I can’t get it working with my stick to camera ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [September 21, 2019, 11:23am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/76 "2019-09-21T11:23:26Z")
My Ring is wired, tried to restart the app, now no image at all, only the notification. ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [September 23, 2019, 10:55am UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/77 "2019-09-23T10:55:54Z")
Hi I’m really struggling to figure this out. I have installed 2.1.2 beta and I have as z wave door bell. When someone presses the bell I want my wired ring stick up camera to take a snapshot then send a push notification to my phone with the picture and some text. I had this working with nest cameras but I can’t get it working with my wired stick up camera ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [October 1, 2019, 5:11pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/78 "2019-10-01T17:11:27Z")
Anyone else still having problems? Flow doesn’t seem to be working most of the time, and when it works I get the wrong image with nobody at the door. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 1, 2019, 5:24pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/79 "2019-10-01T17:24:00Z")
We don’t get that many people at the front door but after testing a while I would agree, most of the time it doesn’t work. Checked the flows many times but seem to be alright ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [October 1, 2019, 5:39pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/80 "2019-10-01T17:39:32Z")
Doesn’t work here either, same problems. I gave up again. 🙂 ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 1, 2019, 5:41pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/81 "2019-10-01T17:41:07Z")
I have tested it for a week now, and it works flawless. I use the ring pro motion detection as trigger, and make a snapshot WITH 1 SECOND DELAY! I think the delay is important for the ring api to setup the image before it can be retrieved by Homey ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 1, 2019, 6:07pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/82 "2019-10-01T18:07:28Z")
Let’s try that, so to be clear, the sec delay is at the get current snapshot ? ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [October 1, 2019, 6:14pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/83 "2019-10-01T18:14:51Z")
> [@Gruijter](#): > > I have tested it for a week now, and it works flawless. I use the ring pro motion detection as trigger, and make a snapshot WITH 1 SECOND DELAY! > > I think the delay is important for the ring api to setup the image before it can be retrieved by Homey I have the exact same config and for me it also works flawless. I wonder if the screenshot is extracted from the recording, the recording always contains footage from before the motion event so the delay makes perfect sense. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [October 1, 2019, 6:16pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/84 "2019-10-01T18:16:27Z")
![Screenshot_20191001-201413](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/7/716bebeadd18a2a6d76da3d98e9acda250ca2a96.jpeg) ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 1, 2019, 6:27pm UTC](https://community.homey.app/t/ring-image-grabber-problem/15416/85 "2019-10-01T18:27:16Z")
Got it like that now, thanks [Previous page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=3) [Next page](https://community.homey.app/t/ring-image-grabber-problem/15416.md?page=5)