# RING help

**URL:** <https://community.homey.app/t/ring-help/13094>\
**Category:** Questions & Help\
**Tags:** app\
**Created:** [May 13, 2019, 8:03pm UTC](https://community.homey.app/t/ring-help/13094 "2019-05-13T20:03:52Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Chris\_Pearson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_pearson/32/10620_2.png) [@Chris\_Pearson](https://community.homey.app/u/Chris_Pearson)\
**Post date:** [May 13, 2019, 8:03pm UTC](https://community.homey.app/t/ring-help/13094/1 "2019-05-13T20:03:53Z")

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Can anyone help?. I have a Ring doorbell that Homey used to set a flow that played music through my Sonos. I’ve just updated to ver 2.0 software and cannot authorise the ring app. So now wont work. The doorbell is a version one but is working with Alexa OK. ?? Any suggestions?

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**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\
**Post date:** [May 14, 2019, 8:00am UTC](https://community.homey.app/t/ring-help/13094/2 "2019-05-14T08:00:49Z")

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Can you give some more details?  
What part of the authorization isn’t working?

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**Author:** ![Chris\_Pearson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_pearson/32/10620_2.png) [@Chris\_Pearson](https://community.homey.app/u/Chris_Pearson)\
**Post date:** [May 14, 2019, 8:26am UTC](https://community.homey.app/t/ring-help/13094/3 "2019-05-14T08:26:29Z")

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When trying to add the ring doorbell it opens up a login and authorise page. I put in my email and password but the authorise button wont press so cannot get the doorbell linked

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**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\
**Post date:** [May 14, 2019, 1:43pm UTC](https://community.homey.app/t/ring-help/13094/4 "2019-05-14T13:43:35Z")

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Try doing it from the webinterface maybe, instead of the app:  
[https://developer.athom.com/tools/app-settings](https://developer.athom.com/tools/app-settings)

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**Author:** ![Chris\_Pearson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_pearson/32/10620_2.png) [@Chris\_Pearson](https://community.homey.app/u/Chris_Pearson)\
**Post date:** [May 14, 2019, 3:05pm UTC](https://community.homey.app/t/ring-help/13094/5 "2019-05-14T15:05:37Z")

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Hi, just tried but I have the same problem - the button to authorise isn’t clickable

 ![32](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/7/746ce8aae4b244410fad76d4347f1277dfffaff0.png)

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**Author:** ![Chris\_Pearson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_pearson/32/10620_2.png) [@Chris\_Pearson](https://community.homey.app/u/Chris_Pearson)\
**Post date:** [May 14, 2019, 5:38pm UTC](https://community.homey.app/t/ring-help/13094/6 "2019-05-14T17:38:11Z")

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- I mean Authenticate

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<div class="post-metadata">

**Author:** ![Chris\_Pearson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_pearson/32/10620_2.png) [@Chris\_Pearson](https://community.homey.app/u/Chris_Pearson)\
**Post date:** [May 14, 2019, 9:19pm UTC](https://community.homey.app/t/ring-help/13094/7 "2019-05-14T21:19:55Z")

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It’s sorted. It wouldn’t work on my MacBook or Android but would work on an iPhone

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**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\
**Post date:** [May 14, 2019, 9:58pm UTC](https://community.homey.app/t/ring-help/13094/8 "2019-05-14T21:58:30Z")

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Ah, great to see you got it working! 🙂