# Ring Gen 2 internal Camera no live view and not truning on lights **URL:** \ **Category:** Questions & Help\ **Created:** [March 31, 2026, 2:46pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190 "2026-03-31T14:46:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Andrew\_Dickinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrew_dickinson/32/120751_2.png) [@Andrew\_Dickinson](https://community.homey.app/u/Andrew_Dickinson)\ **Post date:** [March 31, 2026, 2:46pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/1 "2026-03-31T14:46:41Z")
Hi I have connect my internal ring camera via the app. by Danne de Kruyff I do not get video previews with these camera. Door Bell and other type of ring cameras both give live view but not the Gen 2’s Second i set a simple when motion detected and after sun set turn on hue light and some for off when motion not detected for 20 seconds. Both run and work in the test but niether work in real life. Any help much appricatied Thanks Andy ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [March 31, 2026, 2:48pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/2 "2026-03-31T14:48:45Z")
You should report your issue to the app developer. The Ring app’s developer is Athom, so you should contact them here: > **[Support | Homey](https://homey.app/en-us/support/)** ---
**Author:** ![Andrew\_Dickinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrew_dickinson/32/120751_2.png) [@Andrew\_Dickinson](https://community.homey.app/u/Andrew_Dickinson)\ **Post date:** [March 31, 2026, 3:05pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/3 "2026-03-31T15:05:42Z")
Hi i am using the community one Thanks Andy ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [March 31, 2026, 3:06pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/4 "2026-03-31T15:06:25Z")
In that case, you should report your issue here: > [@Ring Doorbell, Camera and Alarm support for Homey](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364): > > This app lets you add Ring Doorbell, Camera and Alarm devices to Homey. This topic is for Ring Doorbell, Camera and Alarm devices support, if you are looking for information or support for connecting the Ring Alarm devices to your Homey as stand alone Z-Wave devices please visit the [Ring Security - Extend Heimdall with Ring Security products](https://community.homey.app/t/47287) topic. Supported devices Support is not limited to the below shown devices, all versions within the mentioned categories can be used with the R… ---
**Author:** ![Andrew\_Dickinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrew_dickinson/32/120751_2.png) [@Andrew\_Dickinson](https://community.homey.app/u/Andrew_Dickinson)\ **Post date:** [March 31, 2026, 3:12pm UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/5 "2026-03-31T15:12:46Z")
Hi I am using the Ring Gen 2 camera [Indoor Camera – Ring](https://en-uk.ring.com/products/mini-indoor-security-camera-plug-in) so should work i guess but the test works but not when i try to walk infront of camera nothing happens Andy ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 1, 2026, 12:44am UTC](https://community.homey.app/t/ring-gen-2-internal-camera-no-live-view-and-not-truning-on-lights/153190/6 "2026-04-01T00:44:10Z")
Hi Andrew, Please follow the link (blue colored text) on top of the topic preview @smarthomesven Sven shared here. There’s a system in this forum 😉 Next, the first posts of App Topics often provide for setup info, FAQ, and troubleshoot sections. When post your question, the developer gets informed as well. In general devs do not scan the forum for app related questions 😉 So, continuing posting in this topic won’t get you any further. (Meant to help you on your way, not to judge.) > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > If you have questions about a community app or want to report a bug, please use the appropriate topic, the developer platform (e.g. GitHub, Bitbucket) or contact the app developer. Links can be found in the App Store, otherwise please search for an appropriate topic in the forum.