# Ring Doorbell, Camera and Alarm support for Homey

**URL:** <https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364>\
**Category:** Apps\
**Tags:** app, camera, ring, doorbell, homey-pro:mini:shs\
**Created:** [February 11, 2023, 7:49pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364 "2023-02-11T19:49:35Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 11, 2023, 7:49pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1 "2023-02-11T19:49:35Z")

</div>

## This app lets you add Ring Doorbell, Camera and Alarm devices to Homey.

* * *

This topic is for Ring Doorbell, Camera and Alarm devices support, if you are looking for information or support for connecting the Ring Alarm devices to your Homey as stand alone Z-Wave devices please visit the [Ring Security - Extend Heimdall with Ring Security products](https://community.homey.app/t/47287) topic.

* * *

 ![large](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/1/c196c72d60ba5af772eaca49721acb314617c672.jpeg)

## Supported devices

Support is not limited to the below shown devices, all versions within the mentioned categories can be used with the Ring App, there is however, no guarantee that all functionalities on all devices is supported.

 ![Doorbell](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/7/b76a3ffb3c75758dd0c77013d1a69cef968c674d.png)

> Any Ring Doorbell

 ![Chime](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/7/e795cf38fa7db7d0e233da63f95329fce03e09b3.png)

> Any Ring Chime

 ![Stick Up Cam](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/d/7d043b75ac4929623576ef750f2e7fbdd70e0c22.png)

> Any Ring Camera

 ![Intercom](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4fc6576dfdfcb3c2939e4a9eb94735a52afad1a0.png)

> Any Ring Intercom

These devices require a Ring Alarm System

 ![Contact Sensor](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/9/398adb323c790b60dd30f4141272569ec99e481b.jpeg)

> Any Ring Contact Sensor

 ![Motion Detector](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3b4439c7e30134394a742729b77ceb7e95f5deb7.jpeg)

> Any Ring Motion Detector

 ![large](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/8/d88a1c0c485cbaff83b1403c6a009aaab091bb0a.jpeg)

> Any Ring Keypad

Support for other Ring Alarm System devices will follow, no ETA will be given

## How to use the app

After installing the Ring app on Homey add a Ring device. While adding the device you will need to logon with your Ring Account. When successfully authenticated your available devices will be shown. Pick the device you want to use in Homey.

_Multi-Factor Authentication (MFA) must be enabled on your Ring account!_

## Supported languages

Translations were done using ChatGPT, please inform me of any errors [on Github](https://github.com/daneedk/com.amazon.ring/issues/1)  
🇬🇧 English  
🇳🇱 Dutch  
🇩🇰 Danish  
🇫🇷 French  
🇩🇪 German  
🇮🇹 Italian  
🇳🇴 Norwegian  
🇪🇸 Spanish  
🇸🇪 Swedish

* * *

## Links

- App Store: [Ring for Homey](https://homey.app/nl-nl/app/com.amazon.ring/Ring/)
- App Store (Test version): [Ring for Homey](https://homey.app/nl-nl/app/com.amazon.ring/Ring/test)
- Github: [GitHub - daneedk/com.amazon.ring](https://github.com/daneedk/com.amazon.ring)
- Issues: [Issues · daneedk/com.amazon.ring/issues](https://github.com/daneedk/com.amazon.ring/issues)
- Roadmap: [Ring for Homey - Roadmap](https://community.homey.app/t/76364/4)
- FAQ: [Ring for Homey - FAQ](https://community.homey.app/t/76364/3)
- Change log: [Ring for Homey - Change log](https://community.homey.app/t/76364/2)

* * *
If you want to support this app, please consider a donation

[![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/f/3f15ee3521c6f17180b495add325bfb7e15dd7f6.png)](https://www.paypal.me/daneedekruyff)

[![ko-fi](https://ko-fi.com/img/githubbutton_sm.svg)](https://ko-fi.com/L3L31BY2KS)

Donations are very welcome, though they come with no guarantees, warranties, or preferential treatment (just think of it that you’re donating for the work _already done_, not the work _to be done_).

* * *

This app was initially developed by Dennie de Groot and maintained by him until version 2.3.5

---

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 11, 2023, 7:49pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/2 "2023-02-11T19:49:44Z")

</div>

# FAQ

> **Q.** I no longer receive notifications when motion is detected or when the Doorbell is rung  
> **A.** Sometimes Ring no longer sends out notifications, this can be fixed by following the instruction on [How to: Fix notifications](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/5).

> **Q.** How can I check if the Ring App is authenticated at Ring?  
> **A.** Please read the [How to: Check if the Ring App is authenticated at Ring](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/7)

> **Q.** How can I authenticate the Ring App at Ring?  
> **A.** Authenticating at Ring is done by adding or repairing a previously added device. Please read the [How to: Repairing a Ring device](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/8)

> **Q.** There is no image shown in my Ring device and on the developer pages, why is that?  
> **A.** The snapshot feature requires Motion Detection to be enabled on the devices, please check the devices settings if this is enabled.

> **Q.** There is no Live video shown in my Camera or Doorbell, why is that?  
> **A.** Live video is only available on Homey Pro 2023 or newer. Also, it will only work for devices connect to mains power.

---

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 11, 2023, 7:49pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/3 "2023-02-11T19:49:58Z")

</div>

# Changelog

> # Current test version: [2.14.28](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1073)
> 
> - Support for Ring Alarm Basestation Pro added

> # Current version: [2.14.27](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1072)
> 
> - Additional logging

> ## Previous version: [2.14.26](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1035)
> 
> - Better handling of unavailable devices

> ## Previous test version: [2.14.25](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1031)
> 
> - Added timeline notification when authentication at Ring is lost

> ## Previous version: [2.14.24](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1020)
> 
> - Added motion-activated floodlight setting with flow cards to enable/disable it

> ## Previous test version: [2.14.23](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1012)
> 
> - Added motion-activated floodlight setting with flow cards to enable/disable it

> ## Previous version: [2.14.22](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/1000)
> 
> - Improved power mode detection

> ## Previous version: [2.14.21](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/991)
> 
> - Improved power mode detection
> - Code improvements

> ## Previous test version: [2.14.20](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/984)
> 
> - Improved logging for Motion Alerts

> ## Previous test versions 2.14.15, 2.14.16, 2.14.17, 2.14.18 and 2.14.19
> 
> - Improved power mode detection
> - Various code improvements

> ## Previous version: 2.14.14
> 
> - Updated ring-client-api

> ## Previous test version: [2.14.13](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/891)
> 
> - Added settings and flowcards to Camera and Doorbell to enable or disable Motion Alerts
> - Added possible fix for a race condition where a new mode wasn’t retrieved correctly upon setting a new mode

> ## Previous version: [2.14.12](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/869)
> 
> - Fixed inversion text for “Mode is …” Basestation flow card

> ## Previous version: [2.14.11](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/865)
> 
> - Added Ring Alarm Basestation
> - Added Ring Intercom Video

> ## Previous test version: [2.14.10](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/847)
> 
> - Added Ring Alarm Basestation
> - Added Ring Intercom Video
> - Prepared app for Homey Pro firmware 12.9

> ## Previous test version: [2.14.7](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/816)
> 
> - Added Ring Alarm Basestation
> - Prepared app for Homey Pro firmware 12.9

> ## Previous version: [2.14.6](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/813)
> 
> - Improved mains power detection for doorbells

> ## Previous version: [2.14.5](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/798)
> 
> - Added Live view to cameras and doorbells\*
> - Added multiple location support

> ## Previous test version: [2.14.4](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/795)
> 
> - Improvements for Live video for Cameras and Doorbells
> - Added multiple location support

> ## Previous test version: [2.14.2](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/780)
> 
> - Fix for problems on Homey Pro 2016-2019 version, courtesy of @VyseExhale
> - Added Live video to Cameras and Doorbells

> ## Previous version: [2.14.1](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/734)
> 
> - Fixed failures after Ring API change

> ## Previous version: [2.13.0](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/557)
> 
> - Added Ring Alarm System support, now supporting Ring Contact Sensor, Ring Alarm Motion Detector and Ring Alarm Keypad
> - Added Motion Type Vehicle to cameras

> ## Previous test version: [2.12.6](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/547)
> 
> - Added Ring Alarm System support, now supporting Ring Contact Sensor, Ring Alarm Motion Detector and Ring Alarm Keypad
> - Added Motion Type Vehicle to cameras

> ## Previous test version: [2.12.4](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/535)
> 
> - Added Ring Alarm System support, now supporting Ring Contact Sensor, Ring Alarm Motion Detector and Ring Keypad

> ## Previous test version [2.12.2](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/523)
> 
> - Added Ring Alarm System support, now supporting Ring Contact Sensor and Ring Alarm Motion Detector

> ## Previous test version [2.12.1](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/495)
> 
> - First version to connect to the Ring Alarm system, Ring contact sensor available

> ## Previous version: [2.11.17](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/478)
> 
> - Adapted to changes in Ring API
> - Renamed Generic Alarm to Doorbell
> - Made ‘Snapshot is grabbed’ flowcard available on Camera and Doorbell

> ## Previous test version [2.11.16](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/477)
> 
> - Made ‘Snapshot is grabbed’ flowcard available on Camera and Doorbell

> ## Precious test version: [2.11.12](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/458)
> 
> - Fix for Homey Pro 2016

> ## Previous test versions 2.11.8, 2.11.10
> 
> Unannounced versions

> ## Previous test version: [2.11.6](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/443)
> 
> - Differentiated API per platform version

> ## Previous test version: [2.11.4](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/423)
> 
> - Fixes for API changes at Ring

> ## Previous version: [2.11.1](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/330)
> 
> - Improved error handling.

> ## Previous version: [2.11.0](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/285)
> 
> - Added support for Ring Intercom

> ## Previous version: [2.10.28](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/234)
> 
> - Added newly introduced motion type to flow card

> ## Previous version: [2.10.27](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/212)
> 
> - Improved flowcard to set the mode of a location
> - Fixed problem with Siren Off flow card

> ## Previous version [2.10.26](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/164)
> 
> - Repaired receiving of notifications after Ring API change.

> ## Previous test version [2.10.25](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/158)
> 
> - Improved new ring-client-api

> ## Previous version [2.10.20](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/142)
> 
> - Added Smart Alerts to Doorbell and Cameras
> - Minor translation fixes

> ## Previous test version [2.10.19](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/75)
> 
> - Test version for Advanced Motion

> ## Previous version: [2.10.14](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/74)
> 
> - Added additional translations

> ## Previous version: [2.10.12](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/73)
> 
> - Fixed Location Mode flow cards for locations with a Ring Alarm System

> ## Previous version: [2.10.10](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/68)
> 
> - Added flow cards to snooze and unsnooze a Chime
> - Adapted to changes in the Ring API

> ## Previous version: [2.10.8](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/43)
> 
> - Added setting to Cameras to enable/disable motion detection
> - Added setting to Cameras and Doorbells to configure the motion timeout
> - Added new App Store images
> - Added new device icons

> ## Previous version: [2.10.6](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/37)
> 
> - New communication method with Ring API
> - Minor fix in handling snapshot errors

> ## Unannounced test version: 2.10.5
> 
> - New communication method with Ring API

> ## Skipped version: 2.10.4

> ## Current version: [2.10.3](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/32)
> 
> (All changes since previous stable version 2.3.5)
> 
> - App upgraded to SDK3
> - Added additional translations
> - Improved device pair function
> - Improved device repair function
> - Improved status view
> - Improved handling authentication failures1
> - Set devices unavailable when Homey is not authenticated at Ring

> ## Current test version: [2.10.3](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/29)
> 
> - Added additional translations

> ## Previous test version: [2.10.2](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/28)
> 
> - Devices will be set unavailable when authentication at Ring is lost
> - Small improvement to authentication process

> ## Previous test version: [2.10.1](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/13)
> 
> - App updated to SDK3
> - Added several new translations
> - Added new App Store images
> - Minor code fixes
> - Improved device add function
> - Improved device repair function
> - Improved apps settings page

> ## Previous test version: 2.3.8 (only available on Github)
> 
> - Added several new translations
> - Added new App Store images
> - Minor code fixes
> - Improved device add function
> - Improved device repair function
> - Improved apps settings page

> ## Current test version: 2.3.7
> 
> - Changed App Store links

> ## Previous test version: 2.3.6
> 
> - App transfered. No functional changes

> ## Current version: 2.3.5
> 
> - This is the last version published by the original developer Dennie de Groot

---

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 11, 2023, 7:50pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/4 "2023-02-11T19:50:10Z")

</div>

# Roadmap

In no particular order, no eta will be given

Improve device repair function  
 Improve apps settings page  
 Improve device add function  
 Update the app to SDK3  
 Publish SDK3 test version to Homey App Store  
 Look into handling authentication failures  
 Look into occasional _invalid\_content\_type_ error when getting preview image  
 Set devices to unavailable when authentication at Ring is lost  
 Check compatibility with Homey Pro Early 2023  
 Complete translations in app.json  
 Rewrite communication with Ring API  
 Add setting to enable/disable motion detection for Cameras  
 Add setting to configure motion timeout for Cameras  
 Add setting to configure motion timeout for Doorbells  
 Add flowcards to(un)snooze Chime  
 Investigate the possibility to use Smart Alerts (Requires Ring Subscription)  
 Add Smart Alerts for Doorbell and Cameras  
 Add support for Ring Intercom  
 Add support for Ring Alarm System  
&nbsp;&nbsp; Add Ring Alarm System Contact Sensor  
&nbsp;&nbsp; Add Ring Alarm System Motion Detector  
&nbsp;&nbsp; Add Ring Alarm System Outdoor Motion Detector  
&nbsp;&nbsp; Add Ring Alarm System Keypad  
&nbsp;&nbsp; Add Ring Alarm System Basestation  
&nbsp;&nbsp; Add Ring Alarm System Basestation Pro  
&nbsp;&nbsp; Add Ring Alarm System Glass Break Sensor  
 Add support for Live Video for Doorbells and Cameras  
 Add support for Ring events from Ring Intercom Video  
 Add setting to enable/disable motion alerts for Cameras and Doorbells  
 Add flow cards to enable/disable motion alerts for Cameras and Doorbells  
 Add setting for motion-activated floodlight  
 Add flow cards to enable/disable motion-activated floodlight  
 Add support for Live video for Ring Intercom Video  
 Research possibility to support Ring Sensors that use Amazon Sidewalk  
 …

  

* * *

---

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 11, 2023, 7:50pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/5 "2023-02-11T19:50:24Z")

</div>

## How to: Fix notifications

Sometimes Ring stops sending notifications to devices other than the official Ring Smartphone app. If this happens to you, or they are only working sporadically, the steps below should help.

## Steps to fix notifications

- Stop the **Ring Doorbell and Cameras** app on your Homey (Wait some time before proceeding with the next steps, so surely all sessions are stopped, 15 minutes will be fine.)
- Optional: Remove the Ring devices from your Homey (Some users needed this step to get notifications working again.)
- In the official Ring Smartphone App, go to the `Control Center`. This can be reached from the main menu, under the Account section. See [this article](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information) if you are having trouble finding it.
- Click on `Authorized Client Devices`.
- You will now see a list of authorized devices on your account. You should remove all devices (2) associated with the **Ring Doorbell and Cameras** App. The devices created by this App will be listed as `android` devices, with names like:
  - `Homey`

  - `Device name not found`

- Once you have removed all of the _extra_ devices, you will need to re-authenticate at Ring.
- Start the **Ring Doorbell and Cameras** App on your Homey
- Go into any of your Ring devices and re-authenticate by clicking **Try to Repair** and logon.
- Notifications should now be working 🤞 🚀

Click [here](https://github.com/dgreif/ring/wiki/Notification-Troubleshooting) for the original article by the author of the ring-client-api library

---

<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 15, 2023, 8:09pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/7 "2023-02-15T20:09:29Z")

</div>

## How To: Check if the Ring App is authenticated at Ring

Sometime the authentication of the **Ring App** at **Ring** is lost. When this happens your Ring devices will be set unavailable. This can easily be seen because the device tile will show a red triangle with an exclamation icon in it.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/a/8a29e54aad6049914e691914d2a53ea46113abc5.png)

Another method to check the authentication status is via the apps settings pages.

Follow these steps to check the Authentication State in the Homey app

Select **…More**

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/7/87253514d6d91a5a42c8aa920e2b3f5c14a350e0.png)

Now scroll all the way down and click **Settings**

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c81e31dee50cb29784c6a6a208d2fc3decb1193b.png)

Scroll all the way down again until you get to the **Apps** section and click on **Ring**

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/7/67c09e5fdc521d1fd43aa58f03efcb92477108d9.png)

The next page will show the authentication status of the **Ring App** at **Ring**.  
When the **Ring App** is successfully authenticated the screen below is shown

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/0/40edac96b027102e1bc48792a6623422b9751248.jpeg)

When the **Ring App** is not successfully authenticated the reason why will be shown. This will look like this, the actual reason however may vary.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/4/849625925ace7d00a92d423159b022377d2b8830.png)

In this case you need to authenticate at **Ring**. This can be done by [repairing a Ring device](https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/8)

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [February 15, 2023, 8:25pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/8 "2023-02-15T20:25:28Z")

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## How to: Repairing a Ring device

When the authentication at **Ring** is lost you can authenticate again by using the **Device Repair Wizard**.

Follow these steps to repair a **Ring Device** in the Homey app

Select **Devices**

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7e120224523b47bdc999facea649e878325c770b.png)

Now long click on a **Ring Device** to open the device.  
Next click on **Try to Repair**

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/7/a71d38161cced6f8fbb4092b81b3503daccbd21e.jpeg)

This will take you to the logon screen

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/e/ee63747fa440368a9c308d6779d054332a14dd23.png)

After entering the correct account information and clicking **Authenticate** the MFA code screen is shown.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/a/eab8f55ac7688857283911b97cc82a123a962494.png)

When the entered MFA Code is valid the **Ring App** will be authenticated at **Ring** again which will be shown like this.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1e1754d8a97a1fee0555e76550372a07f6e4af56.jpeg)

Click **Continue** to close the **Device Repair Wizard**.

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<div class="post-metadata">

**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\
**Post date:** [March 7, 2023, 4:51am UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/9 "2023-03-07T04:51:15Z")

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Howdy!

Thanks for the app, I’ve installed it on. HP23, just some feedback -

1. the chime flow card didn’t work until after the app was restarted (unknown device I’d error).

2. In addition to that I had something funky happen when adding devices, where I was able to add chimes twice. At the time I was renaming some of the devices (and added a new one) in the app - but it wasn’t just the renamed devices it was all of them which were re-added.

3. my approach for repairing was to just setUnavailable to the device - this then shows a “would you like to repair” screen from the device directly with out going to maintenance. Perhaps you are already doing this - or perhaps there is a reason you can’t, just in case though.

——

All these problems are resolved, by deleting the chimes - readd and then restarting the app.

Thanks for all the hard work! I hope Athom fix their end soon 🙂

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [March 8, 2023, 7:48am UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/10 "2023-03-08T07:48:47Z")

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Hi Jamie,

Thanks for your feedback.  
I’ve not experienced the Chime flow card not working at first, I will try to reproduce. Was this all ‘in the same session’, adding the chime, adding the flow and testing it?

Did you end up with 2 instances of 1 and the same device? That sounds like a Homey Pro Early 2023 bug to me, I’ve not seen such behaviour like that in testing and the adding process is actually a Homey function.

I’m not really getting the third point you mention, what did you mean with ‘set unavailable’ to the device?

I’m interested to know which exact devices you are using with the app, I’m trying to setup a compatibility list, could you please send me a PM with that info?

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<div class="post-metadata">

**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\
**Post date:** [March 8, 2023, 10:09am UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/11 "2023-03-08T10:09:42Z")

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Hey,

1. Yes this was all in the same session, once the app was restarted it worked as expected.
2. Yes I did, I wonder if ‘uniqueID’ alters when renaming using the ring app, that might explain it, either way ill let you know if it happens again.
3. If you [Device - Homey Apps SDK v3](https://apps-sdk-v3.developer.homey.app/Device.html#setUnavailable) set a device as unavailable then rather then having to pair via the maintenance you can do it using this screen :  
 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/e/fe8cb6fb66c510f1e3fc2b997c68524de1158fef.jpeg)

I dont have many devices, I use arlo as my main system but I have the following devices for my doorbell :

- Video Doorbell Pro 2
- Ring Indoor Cam
- [Ring Chime Gen1](https://support.ring.com/hc/en-au/articles/115004819566-Download-the-manual-Ring-Chime-Pro-1st-Generation-)
- [Ring Chime Pro Gen1](https://support.ring.com/hc/en-us/articles/115004804363-Download-the-Manual-Ring-Chime-1st-generation-)
- [Ring Chime Pro Gen2](https://ring.com/au/en/products/chime-pro-gen2)

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [March 8, 2023, 1:42pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/12 "2023-03-08T13:42:43Z")

</div>

Ah, now I get what you mean with the third point, Thanks that’s a good tip, will look into implementing it!

I’ll send you a PM about the devices.

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [March 8, 2023, 5:11pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/13 "2023-03-08T17:11:13Z")

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New test version published

> ## Current test version: 2.10.1
> 
> - App updated to SDK3
> - Added several new translations
> - Added new App Store images
> - Minor code fixes
> - Improved device add function
> - Improved device repair function
> - Improved apps settings page

You can find it here: [Ring App (test version)](https://homey.app/nl-nl/app/com.amazon.ring/Ring/test/)

This version is the first SDK3 version. Next to the upgrade there are also some improvements and minor fixes.  
There are also some languages added, I’ve used ChatGPT for this so I’m not sure everything is correct. If you spot errors, please post them [on Github](https://github.com/daneedk/com.amazon.ring/issues/1)

Unfortunately updating the app to SDK3 does not mean it’s ready for Homey Pro Early 2023, some functionality is not working.  
Most noticeable is that it is nog longer possible to retrieve a snapshot by using a flow. I’ve done my best getting this fixed by Athom but until now without result. If this is not fixed by Athom I will have no other choice than to remove this functionality completely.

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<div class="post-metadata">

**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\
**Post date:** [March 8, 2023, 7:57pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/14 "2023-03-08T19:57:30Z")

</div>

With snapshot what are you meaning ?

When someone rings the doorbell it’s not possible anymore to get a snapshot ?

That’s sad if that’s so

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [March 8, 2023, 8:25pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/15 "2023-03-08T20:25:59Z")

</div>

This card is currently not working on Homey Pro Early 2023

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/4/24cc8a37bfe6e80d5b61f88425b843bf54b59882.png)

Subsequently this card is never triggered:

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/08a038a39b2ba4336b09c624c7adaf489b7fa339.png)

And that’s indeed sad.

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<div class="post-metadata">

**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\
**Post date:** [March 8, 2023, 8:47pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/16 "2023-03-08T20:47:24Z")

</div>

Hopefully athom will fix it otherwise the app has less added value for me

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<div class="post-metadata">

**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\
**Post date:** [March 15, 2023, 4:28pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/17 "2023-03-15T16:28:22Z")

</div>

@DaneedeKruyff het lijkt er op dat dit in de software ge-update is want ik kan het kaartje gebruiken / krijg de snapshot binnen !

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<div class="post-metadata">

**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\
**Post date:** [March 15, 2023, 6:34pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/18 "2023-03-15T18:34:44Z")

</div>

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/da5195071da7886304f0f85d7401204253e20b06.jpeg)

Here it is not working 😢

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<div class="post-metadata">

**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\
**Post date:** [March 15, 2023, 6:45pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/19 "2023-03-15T18:45:28Z")

</div>

Please keep the conversation in English.

Can you please show the flow you’re using? Because as far as I can see nothing has changed. (But can’t really test it thourougly right now)

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<div class="post-metadata">

**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\
**Post date:** [March 15, 2023, 7:58pm UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/20 "2023-03-15T19:58:47Z")

</div>

I sorry , i will keep it in English……

but you’re right.  
I use the snapshot card in telegram.  
That’s working !

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<div class="post-metadata">

**Author:** ![DeVisdude](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/devisdude/32/12410_2.png) [@DeVisdude](https://community.homey.app/u/DeVisdude)\
**Post date:** [March 16, 2023, 8:51am UTC](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364/21 "2023-03-16T08:51:12Z")

</div>

I have reinstalled the app and repaired the doorbell, however it keeps saying I have to reauthenticate the app every 4 hours.  
When checking the app it says it is authenticated. So I also tried revoking auth and re-auth there.  
Any other ideas?

[Next page](https://community.homey.app/t/ring-doorbell-camera-and-alarm-support-for-homey/76364.md?page=2)
