# Ring app keeps loosing connection and image grabber fails

**URL:** <https://community.homey.app/t/ring-app-keeps-loosing-connection-and-image-grabber-fails/34578>\
**Category:** Devices\
**Created:** [September 11, 2020, 10:26am UTC](https://community.homey.app/t/ring-app-keeps-loosing-connection-and-image-grabber-fails/34578 "2020-09-11T10:26:08Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\
**Post date:** [September 11, 2020, 10:26am UTC](https://community.homey.app/t/ring-app-keeps-loosing-connection-and-image-grabber-fails/34578/1 "2020-09-11T10:26:08Z")

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Hello Guys,

Im having a Ring V1 doorbell and im having 2 problemen with it.

First, the image grabber function is not working well. After re-adding the doorbell, it works a couple of times, but than it stops.

Second, after some days/weeks, the connection between the doorbell and homey breaks completely and I have to install it again.

I adde it again a couplet of times now but it is not reliable. Is this a common issue? And, is there something I need to change in the official ring app on my phone?

Last but not least, is there no official topic for this app? I couldnt find it.

Cheers,  
Marcel