# Restore backup on a new HP, Hue problems

**URL:** <https://community.homey.app/t/restore-backup-on-a-new-hp-hue-problems/96821>\
**Category:** Apps\
**Tags:** app, zigbee, homey-pro, hue\
**Created:** [December 4, 2023, 10:01pm UTC](https://community.homey.app/t/restore-backup-on-a-new-hp-hue-problems/96821 "2023-12-04T22:01:44Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![DingDong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dingdong/32/48779_2.png) [@DingDong](https://community.homey.app/u/DingDong)\
**Post date:** [December 5, 2023, 8:04pm UTC](https://community.homey.app/t/restore-backup-on-a-new-hp-hue-problems/96821/4 "2023-12-05T20:04:05Z")

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Since Homey support offer a three week response time, I was hoping that someone could help me understand the issue and how it was solved in this thread:

> [@Philips hue no connection after homey restore](https://community.homey.app/t/philips-hue-no-connection-after-homey-restore/38719/19):
>
> I can confirm that mine hasn’t. It is configured with a static IP and Homey has a DHCP bound IP

Thanks in advance!

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_[View the full topic](https://community.homey.app/t/restore-backup-on-a-new-hp-hue-problems/96821)._