# Reset Homey Pro

**URL:** <https://community.homey.app/t/reset-homey-pro/21781>\
**Category:** Questions & Help\
**Created:** [December 3, 2019, 11:58am UTC](https://community.homey.app/t/reset-homey-pro/21781 "2019-12-03T11:58:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Magnus\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnus_w/32/17615_2.png) [@Magnus\_W](https://community.homey.app/u/Magnus_W)\
**Post date:** [December 3, 2019, 11:58am UTC](https://community.homey.app/t/reset-homey-pro/21781/1 "2019-12-03T11:58:08Z")

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I don´t understand how to make a factory reset on my homey pro. I tried to do it as you have written, from my computer but can´t get it to contact the device, somwhere I read you can only control the device by a smartphone.  
Now I have been fooling around and my smartphone (android) can´t even find the WIFI from the homey, can´t do anything anymore.

How do I do a real factory reset in my situation?

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**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\
**Post date:** [December 3, 2019, 1:41pm UTC](https://community.homey.app/t/reset-homey-pro/21781/2 "2019-12-03T13:41:09Z")

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Did you try to hold your homey upside down. After a few seconds you will hear homey counting down from 10 till zero.