# Report unreachable Z-wave devices

**URL:** <https://community.homey.app/t/report-unreachable-z-wave-devices/22493>\
**Category:** Ideas & Suggestions\
**Created:** [December 14, 2019, 11:09am UTC](https://community.homey.app/t/report-unreachable-z-wave-devices/22493 "2019-12-14T11:09:19Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [December 14, 2019, 11:19am UTC](https://community.homey.app/t/report-unreachable-z-wave-devices/22493/2 "2019-12-14T11:19:34Z")

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Unreachable doesn’t mean it is unusable. It just states that it has missed a request at some time for whatever reason. Mostly the device is working fine. You can try that by using the “Test” function behind the 3 dots on the end. Or, in case of a plug, send a “basic on (or off)” command. In 99.9% of the time it will switch immediately.

If the device is marked “unknown” in the “Route” column it is really unusable.

This is what Athom replied when i asked:

> [@](#):
>
> Hi Peter,
> 
> Unreachable nodes are simply not reachable. This could be because they’re battery devices. They may start working again over time.
> 
> A node is marked unreachable when Homey tried to communicate with it and it didn’t get a response. That’s all there’s to it.

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