# Replaced router, now send messages option is broken?

**URL:** <https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647>\
**Category:** Questions & Help\
**Created:** [February 9, 2021, 11:47am UTC](https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647 "2021-02-09T11:47:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Satoer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/satoer/32/38113_2.png) [@Satoer](https://community.homey.app/u/Satoer)\
**Post date:** [February 9, 2021, 11:47am UTC](https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647/1 "2021-02-09T11:47:59Z")

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I can’t send messages any more from Homey.  
 ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/0/500f47344f51c212a976a9c1786743278e4126c1.png)  
I recently added a Asus router to replace the internal router wifi network of my internet modem (it is now in bridge mode). I think this is related to that, but I’m not sure. I turned off the firewall, “AI protection”, even forwarded all the ports (as a test) to Homey. Still the red exclamation icon. everything else is just working fine.

Anyone any clue what can be wrong? Is there somewhere a debug option to see what exact error occurs? (An exclamation icon is a bit meaningless).

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**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\
**Post date:** [February 9, 2021, 11:57am UTC](https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647/2 "2021-02-09T11:57:54Z")

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Port forwarding is never required. All Homey’s connections usually are outgoing only.  
It is very unlikely that this issue is related to your new setup. There would be a lot more not working anymore if that is the case.  
Also, as this is a core functionality, please try contacting Athom support directly. Only Athom can debug this.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 9, 2021, 12:05pm UTC](https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647/3 "2021-02-09T12:05:08Z")

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Try from a desktop browser and hover (or click) the triangle, perhaps it’ll show an error message. Also try logging out and back in from the mobile app.

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**Author:** ![Satoer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/satoer/32/38113_2.png) [@Satoer](https://community.homey.app/u/Satoer)\
**Post date:** [February 9, 2021, 12:47pm UTC](https://community.homey.app/t/replaced-router-now-send-messages-option-is-broken/42647/4 "2021-02-09T12:47:37Z")

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Did not show any additional information (screenshot was from the browser)

Just did a ptp restart (I know, sorry I did not try this first 😬). It seems to work again. Still weird 🤷‍♂️