# Repair request Homey

**URL:** <https://community.homey.app/t/repair-request-homey/17122>\
**Category:** Questions & Help\
**Created:** [August 20, 2019, 2:37pm UTC](https://community.homey.app/t/repair-request-homey/17122 "2019-08-20T14:37:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Jaap\_Groenewegen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaap_groenewegen/32/9837_2.png) [@Jaap\_Groenewegen](https://community.homey.app/u/Jaap_Groenewegen)\
**Post date:** [August 20, 2019, 2:37pm UTC](https://community.homey.app/t/repair-request-homey/17122/1 "2019-08-20T14:37:44Z")

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Dear all,  
please who can help me to get my Homey repaired. I have tried eveything I know.  
Last thing I hav tried was to get the default loaded but this fails half way.  
I get everytime the RED Led ring, and Homey ask again please go to [setup.athom.com](http://setup.athom.com).  
I have followed this procudure many times.  
From the white ring pulsing I get blue when connecting to Wifi and than red again.

Is there an other way to try it?  
Can I send my Homey for repair?

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**Author:** ![Jaap\_Groenewegen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaap_groenewegen/32/9837_2.png) [@Jaap\_Groenewegen](https://community.homey.app/u/Jaap_Groenewegen)\
**Post date:** [August 20, 2019, 2:42pm UTC](https://community.homey.app/t/repair-request-homey/17122/3 "2019-08-20T14:42:56Z")

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Txs, I have power on my Homey but do you think it can matters?  
By the way do you know how I can contact Homey supprt?  
I looked for it but could not find it.

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**Author:** ![Jaap\_Groenewegen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaap_groenewegen/32/9837_2.png) [@Jaap\_Groenewegen](https://community.homey.app/u/Jaap_Groenewegen)\
**Post date:** [August 20, 2019, 2:52pm UTC](https://community.homey.app/t/repair-request-homey/17122/5 "2019-08-20T14:52:45Z")

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txs again. I sure will try to replace the usb adapter.  
I bought is straight from Athom long time ago and since than they have changed the way to contact.  
But will investigate.

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**Author:** ![HansieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hansienl/32/10634_2.png) [@HansieNL](https://community.homey.app/u/HansieNL)\
**Post date:** [August 20, 2019, 8:41pm UTC](https://community.homey.app/t/repair-request-homey/17122/7 "2019-08-20T20:41:58Z")

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Just a simple e-mail to [support@athom.com](mailto:support@athom.com) still does work.

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**Author:** ![jaapg17](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaapg17/32/12397_2.png) [@jaapg17](https://community.homey.app/u/jaapg17)\
**Post date:** [August 21, 2019, 4:26am UTC](https://community.homey.app/t/repair-request-homey/17122/8 "2019-08-21T04:26:52Z")

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Txs, is Fanny that thuis email address can’t Be Find that easy.

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**Author:** ![jaapg17](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaapg17/32/12397_2.png) [@jaapg17](https://community.homey.app/u/jaapg17)\
**Post date:** [August 21, 2019, 4:28am UTC](https://community.homey.app/t/repair-request-homey/17122/9 "2019-08-21T04:28:57Z")

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Hi Roy, I Changed the USB adapter and the Homey is Stabel.  
I only have to make all my flows Again.  
It did nog reload with my existing flows.  
Txs for your help.