# Reolink RLC-520 camera device unavailable

**URL:** <https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615>\
**Category:** Devices\
**Created:** [April 10, 2026, 4:06pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615 "2026-04-10T16:06:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JulienG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julieng/32/123104_2.png) [@JulienG](https://community.homey.app/u/JulienG)\
**Post date:** [April 10, 2026, 4:06pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615/1 "2026-04-10T16:06:10Z")

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Hello - I have added Reolink RLC-520 camera using the latest Reolink package.  
It says Device Unavailable / Connection lost while the device is perfectly working and has the latest firmware installed.  
How can I check what’s wrong ?

note it is RLC-520 and not RLC-520A

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [April 10, 2026, 4:11pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615/2 "2026-04-10T16:11:40Z")

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You should report your issue in the Reolink app topic:

> [@\[APP\] Reolink](https://community.homey.app/t/app-reolink/151761):
>
> Transform your Reolink security cameras and doorbells into intelligent participants in your smart home. This app integrates your Reolink devices with Homey, enabling powerful automations based on what your cameras see and hear. Receive instant notifications when someone rings your doorbell, create flows that respond to person, pet, or vehicle detection, and capture snapshots automatically when motion is detected. Whether you have standalone cameras, devices connected through a Reolink Home Hub,…

The developer reads along in the app topic as well.

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**Author:** ![JulienG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julieng/32/123104_2.png) [@JulienG](https://community.homey.app/u/JulienG)\
**Post date:** [April 10, 2026, 4:17pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615/3 "2026-04-10T16:17:15Z")

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Done ✅

> [@\[APP\] Reolink](https://community.homey.app/t/app-reolink/151761/63):
>
> Hello - I have added Reolink RLC-520 camera using the latest Reolink package (1.0.20) It says Device Unavailable / Connection lost while the device is perfectly working and has the latest firmware installed. How can I check what’s wrong ? note it is RLC-520 and not RLC-520A

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**Author:** ![Klaus\_Zimmermann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/klaus_zimmermann/32/122408_2.png) [@Klaus\_Zimmermann](https://community.homey.app/u/Klaus_Zimmermann)\
**Post date:** [May 9, 2026, 3:42pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615/4 "2026-05-09T15:42:03Z")

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I have the same problem, after Reolink version 1.1.7 too. Regards zi

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**Author:** ![Klaus\_Zimmermann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/klaus_zimmermann/32/122408_2.png) [@Klaus\_Zimmermann](https://community.homey.app/u/Klaus_Zimmermann)\
**Post date:** [June 14, 2026, 2:28pm UTC](https://community.homey.app/t/reolink-rlc-520-camera-device-unavailable/153615/5 "2026-06-14T14:28:08Z")

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During vers. 1.1.9 reoling was working well. Now after vers. 1.22 nothing works and its not possible to start or include a reolink device!! What happns???

regards zi