# Remove old Homey **URL:** \ **Category:** Questions & Help\ **Created:** [February 7, 2021, 12:32pm UTC](https://community.homey.app/t/remove-old-homey/42549 "2021-02-07T12:32:10Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ed\_Rabenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ed_rabenberg/32/35148_2.png) [@Ed\_Rabenberg](https://community.homey.app/u/Ed_Rabenberg)\ **Post date:** [February 7, 2021, 12:32pm UTC](https://community.homey.app/t/remove-old-homey/42549/1 "2021-02-07T12:32:10Z")
I bought a new Homey Pro and would like to delete the “old” Homey from my account. I read that I have to ask Athom. Someone wrote that I should hold the alt-key and hover above the old Homey and a delete button should appear, but that didn’t happen on my computer. Any tips ? Thank you in advance. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 7, 2021, 12:58pm UTC](https://community.homey.app/t/remove-old-homey/42549/2 "2021-02-07T12:58:48Z")
Welcome to the Community, Guess you are referring to old information, that might not be the case anymore. have you already reset the Old Homey to Factory defaults? > **[How to factory reset Homey](https://support.athom.com/hc/en-us/articles/360024602314-How-to-factory-reset-Homey)** > > Sometimes you want to fully reset Homey and wipe all information stored on Homey. This article will explain how to do a full factory reset. > 1. Power on Homey > Make sure Homey is powered on in uprigh... If I remember correct it should disappear from your account then. The Alt-Key trick is only on the old V1.x interface [My Athom](https://my.athom.com/#/) AND only when homey is offline! (And maybe only for Homey v1.x ??) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/5/b5f2124b0bf42426c186de669b8796b4ad0c7f73.png) If it didn’t work, by factory reset your Homey pleas contact Athom Support: > **[Submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Make sure you provide as much information as possible, this will help the support team troubleshoot ... ---
**Author:** ![Ed\_Rabenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ed_rabenberg/32/35148_2.png) [@Ed\_Rabenberg](https://community.homey.app/u/Ed_Rabenberg)\ **Post date:** [February 7, 2021, 5:42pm UTC](https://community.homey.app/t/remove-old-homey/42549/3 "2021-02-07T17:42:55Z")
Hi Geurt, Thank you so much for your information. My problem has been solved. Regards, Ed ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:03pm UTC](https://community.homey.app/t/remove-old-homey/42549/4 "2024-08-19T18:03:09Z")
Archived on August 19, 2024, 6:03pm UTC ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:03pm UTC](https://community.homey.app/t/remove-old-homey/42549/5 "2024-08-19T18:03:15Z")
> [@\[HowTo\] Removing Homey (Pro) from your Account](https://community.homey.app/t/howto-removing-homey-pro-from-your-account/114672): > > As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.