# Remove homey from account **URL:** \ **Category:** Questions & Help\ **Created:** [September 2, 2021, 12:39pm UTC](https://community.homey.app/t/remove-homey-from-account/51075 "2021-09-02T12:39:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Mathijs\_Kok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mathijs_kok/32/44323_2.png) [@Mathijs\_Kok](https://community.homey.app/u/Mathijs_Kok)\ **Post date:** [September 2, 2021, 12:39pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/1 "2021-09-02T12:39:41Z")
I know I have to contact support to have the Homey that broke down removed, but to do so I have to included a diagnose report that I can’t create as my Homey broke down… So what now? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 2, 2021, 1:26pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/2 "2021-09-02T13:26:59Z")
Don’t know why Athom can’t remove your broken Homey from your account, they should be able to do that w/o you sending a diagnostics report you obviously can’t send. > [@Remove Homey from system](https://community.homey.app/t/remove-homey-from-system/3130/2): > > Someone wrote a while ago the same question, and answer was then to contact Athom and they will remove the old one for you. See also this topic on the old forum: ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 2, 2021, 1:51pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/3 "2021-09-02T13:51:10Z")
Just send an e-mail to [support@athom.com](mailto:support@athom.com) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [September 2, 2021, 2:25pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/4 "2021-09-02T14:25:11Z")
And what happens if u fill in 12345 at the report number? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 2, 2021, 3:44pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/5 "2021-09-02T15:44:25Z")
Or try it yourself. Open the Homey selection ![Screenshot_20210828-085731_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d07dedee98bbfd82facd35a9190d9ae5de8e368d.jpeg) Select the offline Homey ![Screenshot_20210902-174500_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/5/351176dd0b676836f98965387c780da95585de5d.jpeg) Aand tick the gear in right top ![Screenshot_20210902-174400_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/d/9d2c024c0fae6fba38e743943e8f2b91e9a04770.jpeg) BTW: If I remember correct, it is automatically removed when registered by another owner. (If repaired) ---
**Author:** ![Mathijs\_Kok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mathijs_kok/32/44323_2.png) [@Mathijs\_Kok](https://community.homey.app/u/Mathijs_Kok)\ **Post date:** [September 2, 2021, 5:54pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/6 "2021-09-02T17:54:38Z")
Because the form insists on a diagnosis file… But the issue is solved. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 12, 2022, 1:25pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/7 "2022-07-12T13:25:21Z")
For anyone: I can skip the diagnostic ID by just entering a dash `-` on the suppport form. ---
**Author:** ![KiJo-DuKa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kijo-duka/32/12913_2.png) [@KiJo-DuKa](https://community.homey.app/u/KiJo-DuKa)\ **Post date:** [June 19, 2023, 8:32am UTC](https://community.homey.app/t/remove-homey-from-account/51075/8 "2023-06-19T08:32:16Z")
This was the solution. Thanks. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:33pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/9 "2024-08-19T18:33:23Z")
Archived on August 19, 2024, 6:33pm UTC ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 19, 2024, 6:33pm UTC](https://community.homey.app/t/remove-homey-from-account/51075/10 "2024-08-19T18:33:29Z")
> [@\[HowTo\] Removing Homey (Pro) from your Account](https://community.homey.app/t/howto-removing-homey-pro-from-your-account/114672): > > As there have been several questions here on the community: For Homey (Service) aka the Cloud it is a little different.