# Remootio Garage door opener showing offline?

**URL:** <https://community.homey.app/t/remootio-garage-door-opener-showing-offline/142469>\
**Category:** Questions & Help\
**Created:** [September 1, 2025, 8:16am UTC](https://community.homey.app/t/remootio-garage-door-opener-showing-offline/142469 "2025-09-01T08:16:08Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![JanPieter88](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janpieter88/32/87145_2.png) [@JanPieter88](https://community.homey.app/u/JanPieter88)\
**Post date:** [September 1, 2025, 10:36am UTC](https://community.homey.app/t/remootio-garage-door-opener-showing-offline/142469/5 "2025-09-01T10:36:41Z")

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Ah, I see. So the difference would be that ‘pinging’ (sorry, I’m not a developer) doesn’t cause a (temporary) Remootio blacklisting of the ip, but using the websocket functionality _does_ 🤔 . But this blacklisting doesn’t block that ip from still pinging the Remootio, because the Netscan app still is allowed to ping it, and never reports the Remootio as offline…

As far as I know the Netscan app just pings a device from the Homey.

> [@\[APP\]\[Pro\] NetScan (Version 2.0.6, Test Version 2.0.8)](https://community.homey.app/t/app-pro-netscan-version-2-0-6-test-version-2-0-8/47454/1):
>
> The app is very lightweight and simply pings an IP address or IP and Port on a regular basis. If there is a response it sets the device as online but if the request times out then it sets the device off-line.

Here’s the app: [Net Scan App for Homey | Homey](https://homey.app/en-de/app/com.netscan/Net-Scan/)

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