# Reliability **URL:** \ **Category:** Questions & Help\ **Created:** [March 4, 2021, 6:20pm UTC](https://community.homey.app/t/reliability/44075 "2021-03-04T18:20:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bert\_Roos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_roos/32/12591_2.png) [@Bert\_Roos](https://community.homey.app/u/Bert_Roos)\ **Post date:** [March 4, 2021, 6:20pm UTC](https://community.homey.app/t/reliability/44075/1 "2021-03-04T18:20:05Z")
Hello everyone, Am I the only one highly unhappy with the reliability of the Homey? Till two weeks ago, I was very hopeful to see a reliable system with the new Zigbee subsystem, but that hope appeared ungrounded. At my ground floor, I have 10 Ikea bulbs/spots, 2 Innr smart plugs, 1 Fibaro smart plug and 2 Fibaro dimmers that I want to switch on/off together. If I press the on or the off button, there are always 2-3 lights that don’t switch. Pushing the button again often makes 1 or 2 more switch, but then I need to look up at least one device in the Homey app and tap it to make it switch on or off (and that _always_ works immediately). The Zigbee and ZWave subsystems certainly have improved: the Homey now consistently knows whether the lamp is off or on. That was often not the case before the 5.0 release. At the other hand: in the past two weeks, I had to reboot the Homey 3 times because it couldn’t find some or many devices anymore. Am I the only one facing this? Any suggestions? Or things to hope for? 🙂 Thanks in advance, Bert ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [March 4, 2021, 6:46pm UTC](https://community.homey.app/t/reliability/44075/2 "2021-03-04T18:46:15Z")
Don’t have any zigbee but z-wave has always been reliable so far. Given you pair things unsecure. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [March 5, 2021, 9:30am UTC](https://community.homey.app/t/reliability/44075/3 "2021-03-05T09:30:32Z")
Hi Bert, If you had searched the forum a bit, you would have found that you are not the only one who is unhappy with the reliability, sadly. I can not say much about Zigbee, but that the parallel switching of Z-Wave devices again and again causes problems (not switched devices), is unfortunately not a new issue. A possible solution is to switch the devices with a delay. Some don’t think it’s pretty, but it works. And as @Shakesbeard already said include the Z-Wave devices unsecure to reduce the amount of data. > [@Bert\_Roos](#): > > in the past two weeks, I had to reboot the Homey 3 times because it couldn’t find some or many devices anymore. I don’t have this problem, but I had the problem that the memory usage increased steadily (from about 200 to 500 MB). I’ll have to keep watching, but the problem seems to have gone away after a reboot. My recommendation is to contact Athom. ---
**Author:** ![Bert\_Roos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_roos/32/12591_2.png) [@Bert\_Roos](https://community.homey.app/u/Bert_Roos)\ **Post date:** [March 5, 2021, 9:06pm UTC](https://community.homey.app/t/reliability/44075/4 "2021-03-05T21:06:32Z")
Thanks! I’ll do that. Yesterday and today, I had to reboot again. ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [March 6, 2021, 12:02am UTC](https://community.homey.app/t/reliability/44075/5 "2021-03-06T00:02:01Z")
You probably also tried a new/other poweradaptor of min. 2Amps? ---
**Author:** ![Bert\_Roos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_roos/32/12591_2.png) [@Bert\_Roos](https://community.homey.app/u/Bert_Roos)\ **Post date:** [March 6, 2021, 12:38pm UTC](https://community.homey.app/t/reliability/44075/6 "2021-03-06T12:38:35Z")
Not yet, but I’ve immediately plugged in a new one. I’ll let you know the experience in a couple of days. Yesterday and the day before, I had to reboot again because it took too long to get to some devices. Hope the adapter fixes the issue. Thanks for the suggestion! ---
**Author:** ![Bert\_Roos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_roos/32/12591_2.png) [@Bert\_Roos](https://community.homey.app/u/Bert_Roos)\ **Post date:** [March 8, 2021, 6:34pm UTC](https://community.homey.app/t/reliability/44075/7 "2021-03-08T18:34:33Z")
I’ve plugged it into a 3A power adaptor, but with no benefit. I’ve to reboot it at least once a day. Athom is looking into the issue now. ---
**Author:** ![Bert\_Roos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_roos/32/12591_2.png) [@Bert\_Roos](https://community.homey.app/u/Bert_Roos)\ **Post date:** [March 26, 2021, 8:46pm UTC](https://community.homey.app/t/reliability/44075/8 "2021-03-26T20:46:03Z")
For anyone curious about how this got resolved: I contacted support. They couldn’t find an issue in the diagnostic data and asked to send in the device, citing the possibility of a hardware issue. Given that I never had to reboot the Homey till the 5.0 release, I don’t believe it’s a hardware issue. As I lost my trust in Homey, I’ve replaced it with a Raspberry Pi with Home Assistant. That’s running for two weeks now with the same linked devices and it’s 100% reliable. The Homey will soon make its way to Marktplaats. Thanks for the support and good bye! ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 6, 2025, 3:57pm UTC](https://community.homey.app/t/reliability/44075/9 "2025-02-06T15:57:49Z")
Archived on February 6, 2025, 3:57pm UTC