# Registering my panasonic airconditioner using the Comfort Cloud. Error message "Timeout, try again" moving from Step 2 to Step 3

**URL:** <https://community.homey.app/t/registering-my-panasonic-airconditioner-using-the-comfort-cloud-error-message-timeout-try-again-moving-from-step-2-to-step-3/73328>\
**Category:** Questions & Help\
**Created:** [December 9, 2022, 11:34am UTC](https://community.homey.app/t/registering-my-panasonic-airconditioner-using-the-comfort-cloud-error-message-timeout-try-again-moving-from-step-2-to-step-3/73328 "2022-12-09T11:34:12Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![KayJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kayj/32/56749_2.png) [@KayJ](https://community.homey.app/u/KayJ)\
**Post date:** [December 9, 2022, 11:34am UTC](https://community.homey.app/t/registering-my-panasonic-airconditioner-using-the-comfort-cloud-error-message-timeout-try-again-moving-from-step-2-to-step-3/73328/1 "2022-12-09T11:34:12Z")

</div>

Can anyone help with a problem I am having with registering my panasonic airconditioner using the Comfort Cloud. I keep getting the error message “Timeout, try again” moving from Step 2 to Step 3. Thank you

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 9, 2022, 8:20pm UTC](https://community.homey.app/t/registering-my-panasonic-airconditioner-using-the-comfort-cloud-error-message-timeout-try-again-moving-from-step-2-to-step-3/73328/2 "2022-12-09T20:20:45Z")

</div>

The setup steps should be taken in a specific order

 ![Screenshot_20221209-211920_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/3/33fe5ddb0bc2af321a8838ca888d59b4c84aa4e9.jpeg)

---

<div class="post-metadata">

**Author:** ![Lars\_Agergaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_agergaard/32/121006_2.png) [@Lars\_Agergaard](https://community.homey.app/u/Lars_Agergaard)\
**Post date:** [August 23, 2025, 7:52am UTC](https://community.homey.app/t/registering-my-panasonic-airconditioner-using-the-comfort-cloud-error-message-timeout-try-again-moving-from-step-2-to-step-3/73328/3 "2025-08-23T07:52:36Z")

</div>

same erro no help