# Red ring no connection and USB tool error: error-e-001-x

**URL:** <https://community.homey.app/t/red-ring-no-connection-and-usb-tool-error-error-e-001-x/159233>\
**Category:** Questions & Help\
**Tags:** homey-pro-2023, red-ring\
**Created:** [September 6, 2026, 9:36am UTC](https://community.homey.app/t/red-ring-no-connection-and-usb-tool-error-error-e-001-x/159233 "2026-09-06T09:36:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Nicklas\_Jonsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nicklas_jonsson/32/174711_2.png) [@Nicklas\_Jonsson](https://community.homey.app/u/Nicklas_Jonsson)\
**Post date:** [September 6, 2026, 9:36am UTC](https://community.homey.app/t/red-ring-no-connection-and-usb-tool-error-error-e-001-x/159233/1 "2026-09-06T09:36:19Z")

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I updated my Homey Pro (Early 2023) through the phone and after that I got red-ring and no connection.

I’ve tried the USB tool with 7 different cables (C to C, A to C) in all different ports on my PC and a macbook. I get the error message “error-e-001-x” regardless.

Has anyone been able to fix this themselves or is sending it back to support the only way?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [September 6, 2026, 9:43am UTC](https://community.homey.app/t/red-ring-no-connection-and-usb-tool-error-error-e-001-x/159233/2 "2026-09-06T09:43:32Z")

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Welcome to the Homey Community  
This looks like an serious problem probably not solvable by the community.

Please contact Athom support.

> **[Support | Homey](https://homey.app/en-us/support/)**