# Red ring issue. It keeps red.......even after the adviced solution from Homey

**URL:** <https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613>\
**Category:** Devices\
**Tags:** red-ring\
**Created:** [March 28, 2025, 10:41am UTC](https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613 "2025-03-28T10:41:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![IkSpeelMetRood](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ikspeelmetrood/32/66976_2.png) [@IkSpeelMetRood](https://community.homey.app/u/IkSpeelMetRood)\
**Post date:** [March 28, 2025, 10:41am UTC](https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613/1 "2025-03-28T10:41:21Z")

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Homey Pro 2023. The ring kept ‘breathing’ red. I have done everything (up to 2x) that is described on the Homey site what you should do ([https://support.homey.app/.../7263435817116-Connecting](https://support.homey.app/.../7263435817116-Connecting)…). This has led to a good result of a few minutes (could connect again to the app). But the problem persists and now the ring even remains constantly red (so not rotating and/or breathing). Also disconnected the power supply several times.  
Does anyone here have any suggestions for the definitive solution?

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**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\
**Post date:** [March 28, 2025, 1:51pm UTC](https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613/2 "2025-03-28T13:51:21Z")

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Try with another powerplug,  
rem: Pro2023 needs 5.2 Volts

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 28, 2025, 6:59pm UTC](https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613/3 "2025-03-28T18:59:13Z")

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When an other power plug doesn’t make a difference, ánd you created a backup lately, you’d try a factory reset (⚠ warning: it deletes everything you added/created),  
Followed by restoring a backup.

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**Author:** ![IkSpeelMetRood](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ikspeelmetrood/32/66976_2.png) [@IkSpeelMetRood](https://community.homey.app/u/IkSpeelMetRood)\
**Post date:** [March 31, 2025, 7:16pm UTC](https://community.homey.app/t/red-ring-issue-it-keeps-red-even-after-the-adviced-solution-from-homey/133613/4 "2025-03-31T19:16:50Z")

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Hi Peter, an other power plug didn’t solve the issue, so I went back to the factory reset and restored the latest backup. For now it’s still running for several hours and not only for 5 minutes. So let’s keep my finger crossed and thank you for your advice.

BR,  
Jan