# Red led ring

**URL:** <https://community.homey.app/t/red-led-ring/35021>\
**Category:** Questions & Help\
**Created:** [September 24, 2020, 7:20pm UTC](https://community.homey.app/t/red-led-ring/35021 "2020-09-24T19:20:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jarle\_J](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jarle\_J](https://community.homey.app/u/Jarle_J)\
**Post date:** [September 24, 2020, 7:20pm UTC](https://community.homey.app/t/red-led-ring/35021/1 "2020-09-24T19:20:27Z")

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I have a red led ring. Been trying to disconnect power supply, turn it upside down, new setup and I’ve got nothing. Have alse been trying to find out how send a support request to Athom without a diagnosis report, but have not figured that out.  
Can someone please push me in the right direction?

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [September 24, 2020, 8:34pm UTC](https://community.homey.app/t/red-led-ring/35021/2 "2020-09-24T20:34:13Z")

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Did you already try:

- a full PtP instead of quick power dip?
- another power adapter (2A or more) and/or usb cable?

If that doesn’t work:

> [@Homey Red Ring / Cannot Reset nor Add - All Options Exhausted](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/4):
>
> Pls create a support ticket at the Athom support site, you don’t have to enter a diagnostics id, or enter 0.