# Recovery mode doesn't work (Homey Pro early 2023) **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [April 21, 2024, 5:28pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602 "2024-04-21T17:28:43Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![M\_E](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_e/32/80256_2.png) [@M\_E](https://community.homey.app/u/M_E)\ **Post date:** [April 21, 2024, 5:28pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/1 "2024-04-21T17:28:43Z")
Trying to move my Homey Pro to another house. Turned it upside down, but the lights continue to be rainbow. Trying to add a new device doesn’t find it either. Any thoughts, or just a hardware issue that requires a return? Thanks! ---
**Author:** ![Jonathan\_Draper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_draper/32/33978_2.png) [@Jonathan\_Draper](https://community.homey.app/u/Jonathan_Draper)\ **Post date:** [April 21, 2024, 5:50pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/2 "2024-04-21T17:50:58Z")
Let me just Google that for you: > **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... Setup mode for Homey Pro 2023 does not involve turning it upside down (except to access the pin hole). ---
**Author:** ![M\_E](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_e/32/80256_2.png) [@M\_E](https://community.homey.app/u/M_E)\ **Post date:** [April 21, 2024, 7:36pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/3 "2024-04-21T19:36:07Z")
Good to know the automation community for Homey is just as smarmy as it has been back to the X-10 days. If the Homey folks end up finding this, please don’t send Homey Pro 2023 customers to the support for “Homey Pro” (not 2023) instructions within your own app. Would also be good to mark older support docs as (pre 2023). There is no way for a new user to know that this page doesn’t apply to the “Homey Pro” they just purchased. > **[Restarting Homey Pro to Recovery Mode](https://support.homey.app/hc/en-us/articles/360012077534-Restarting-Homey-Pro-to-Recovery-Mode)** > > With normal use, there is no need for the Recovery Mode of Homey. However, there are a few reasons you might want to do so. Follow the steps below to use it. > There are two particular cases for enab... ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 21, 2024, 7:43pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/4 "2024-04-21T19:43:26Z")
> [@M\_E](#): > > If the Homey folks end up finding this, please don’t send Homey Pro 2023 customers to the support for “Homey Pro” (not 2023) instructions within your own app. There is one App, and in support many articles are renamed or under the header 2016-2019 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4f648a0c96fe8a319644bb8e53cd0906255f8d8d.png) and still a lot things are the same, just not this one… But feel free to use the feedback buttons, it helps them prioritize the issues that need changes ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/20adf2177a00d235aaf0f9f019a55bba46ac62f5.png) ---
**Author:** ![Jonathan\_Draper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_draper/32/33978_2.png) [@Jonathan\_Draper](https://community.homey.app/u/Jonathan_Draper)\ **Post date:** [April 21, 2024, 8:58pm UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/5 "2024-04-21T20:58:50Z")
> [@M\_E](#): > > There is no way for a new user to know that this page doesn’t apply to the “Homey Pro” they just purchased ![Restarting Homey Pro to Recovery Mode – Homey Support.jpeg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5e5fb4939e55f8ed8a89e15612a453b6128357aa.jpeg) ---
**Author:** ![Jastro](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jastro/32/9107_2.png) [@Jastro](https://community.homey.app/u/Jastro)\ **Post date:** [November 27, 2024, 8:22am UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/6 "2024-11-27T08:22:19Z")
I have a similar problem wanting to reset my new Homey Pro 2023. Yes, i found the pin hole to insert something and press for 30 seconds, but nothing happens ☹ Its hard to detect if i’m actually found the switch or just stabbing homey. And its a very smal and deep hole so hard to find something smart to use for resetting. So what do you use and how do you detect that the switch is pressed down? I’m probably not the only one struggling with this, so if you have som advice, please share. 🙂 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 27, 2024, 8:33am UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/7 "2024-11-27T08:33:41Z")
> [@Jastro](#): > > hard to find something smart to use for resetting. Like a paperclip? The button is quite noticeable, if you press it correctly you will feel _and_ hear it. ---
**Author:** ![Jastro](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jastro/32/9107_2.png) [@Jastro](https://community.homey.app/u/Jastro)\ **Post date:** [November 27, 2024, 8:53am UTC](https://community.homey.app/t/recovery-mode-doesnt-work-homey-pro-early-2023/108602/8 "2024-11-27T08:53:19Z")
Thanks for your quick respond, Where is a paperclip when you need one 😉 I used a very smal screwdriver in the end. And yes this time felt and heard pressing the switch. Resetting done and Homey is returning to life.