# Really bad latency test **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [January 2, 2025, 5:24pm UTC](https://community.homey.app/t/really-bad-latency-test/126239 "2025-01-02T17:24:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 2, 2025, 5:24pm UTC](https://community.homey.app/t/really-bad-latency-test/126239/1 "2025-01-02T17:24:42Z")
I think my homey bridge and homey cloud have been very bad the last. Everything goes so slowly and sometimes homesy misses to do things. This has always worked before without much trouble. I myself live in Sweden and have 250mbit line up and down. I only have one computer connected to my new router and surfing the most or watching youtube. Today I read about “Latency Test” and did one. It showed 385ms! Is there anything I can do myself to improve this? Or what should I do to make it faster? Grateful for all the help or tips. // Per ![20250102_181238](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/b/7bb96e8dc7304630e6e1e9b674411d715a61bb7c.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 2, 2025, 5:51pm UTC](https://community.homey.app/t/really-bad-latency-test/126239/2 "2025-01-02T17:51:25Z")
> [@LundinGBG](#): > > Is there anything I can do myself to improve this? Or what should I do to make it faster? What does a speedtest say? [https://www.speedtest.net/](https://www.speedtest.net/) Try running it from a wired computer. You say “new router”, so did the problems start when you got that new router? ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 2, 2025, 7:36pm UTC](https://community.homey.app/t/really-bad-latency-test/126239/3 "2025-01-02T19:36:26Z")
My speed test was according to the picture. ![20250102_203046](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4f1b041fd05836ebdbf09c1f32d4e4961487f95a.jpeg) The router is not brand new, but maybe around 1 year old. The problem has come in recent times. Maybe a few weeks. I don’t experience any problems with anything else related to the internet in the household. My computer is connected via cable. ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 2, 2025, 8:30pm UTC](https://community.homey.app/t/really-bad-latency-test/126239/4 "2025-01-02T20:30:37Z")
Today it was so slow, the home page wasn’t really loading. I couldn’t see insights, flows or my components. Still, Homey’s status site indicated that nothing was wrong. ![20250102_154014](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/0/f0a121fc6fe3435013d6aec92d9123d16ff7a40b.jpeg) ![20250102_154030](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/3/133591bef31f2055fa6b007942ce48d42f0e90fd.jpeg) ![20250102_154107](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3b208e896c7ddb5fb15be1b6029cbac5e93945d5.jpeg) ![20250102_154252](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c59c73bb515a8866e1a3221d763dd91ae6132ee.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 3, 2025, 5:43am UTC](https://community.homey.app/t/really-bad-latency-test/126239/5 "2025-01-03T05:43:29Z")
Those stats look fine. You should probably contact Athom about this (also send along the Speedtest results, otherwise they might say it’s because of your local network/WiFi): [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![LundinGBG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lundingbg/32/79677_2.png) [@LundinGBG](https://community.homey.app/u/LundinGBG)\ **Post date:** [January 3, 2025, 8:18am UTC](https://community.homey.app/t/really-bad-latency-test/126239/6 "2025-01-03T08:18:59Z")
Thank you very much for the help Robert, I have contacted the support now. 1-2 weeks response time, it’s way too long for paying customers I think. I hope they will improve it in the future. Not all problems can be solved in these forums, although much can I have seen 🙂