# Rate limited on backups? **URL:** \ **Category:** Questions & Help\ **Created:** [February 26, 2020, 2:18pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454 "2020-02-26T14:18:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Dennis\_Brouwer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_brouwer/32/9661_2.png) [@Dennis\_Brouwer](https://community.homey.app/u/Dennis_Brouwer)\ **Post date:** [February 26, 2020, 2:18pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/1 "2020-02-26T14:18:12Z")
Hi, I’ve enabled the backups last week and everything was fine, when i just checked the Homey app the logs were filled with backup errors and upon checking the backup screen i found that it was being rate limited. But why? I’m not triggering those backups ! 😮 Any idea? Dennis ---
**Author:** ![Philipp\_Karl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philipp_karl/32/12702_2.png) [@Philipp\_Karl](https://community.homey.app/u/Philipp_Karl)\ **Post date:** [February 27, 2020, 6:39am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/2 "2020-02-27T06:39:46Z")
i have the same problem and no solution. philipp ---
**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\ **Post date:** [February 27, 2020, 8:17am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/3 "2020-02-27T08:17:08Z")
Did you reboot your homey (ptp/ hard reboot) before this occurred? Can you try to restart homey gracefully from the app, NOT a ptp, and let us know if the events disappear? ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [February 27, 2020, 10:09am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/4 "2020-02-27T10:09:26Z")
I had the problems also on Monday. Had to do some rewiring so electricity was shut off during the day. After turning it on again Homey tried doing a backup 5-6 times and I got the rate limit error. Next night backup worked normally again. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 27, 2020, 1:00pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/5 "2020-02-27T13:00:19Z")
It sounds like Homey is trying to catch up on _all_ missed backups when it’s online (or on) again, instead of coalescing those missed backups into a single backup job. ---
**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\ **Post date:** [February 27, 2020, 1:17pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/6 "2020-02-27T13:17:14Z")
On my end it never stops failing to create a backup when I ptp… it spams the timeline and takes up all resources, ending up in other apps crashing constantly. Until I gracefully restart homey from the App, then all is good again. ---
**Author:** ![KonradWalsh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/konradwalsh/32/147_2.png) [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\ **Post date:** [March 1, 2020, 7:42am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/7 "2020-03-01T07:42:41Z")
Well done athom! ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [March 1, 2020, 11:17am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/8 "2020-03-01T11:17:39Z")
Thanks for the great contribution to this thread, all problems solved now! /s Seriously, what good did that do? You have a problem, create a ticket. If you don’t, how will Athom know there is something wrong? > **[Submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Make sure you provide as much information as possible, this will help the support team troubleshoot ... ---
**Author:** ![RGU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rgu/32/22178_2.png) [@RGU](https://community.homey.app/u/RGU)\ **Post date:** [March 2, 2020, 7:25am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/9 "2020-03-02T07:25:21Z")
Currently facing this exact same problem! Nightly back up doesn’t work either. Same error: rate limited. Restart doesn’t help. Any suggestions? Edit: Removed several back-ups within my personal profile. Maybe this will help… This problem occured because I shutted down my electra for a few minutes. ---
**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\ **Post date:** [March 2, 2020, 9:53am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/10 "2020-03-02T09:53:07Z")
“Solution” is to gracefully restart your homey from the app. ---
**Author:** ![RGU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rgu/32/22178_2.png) [@RGU](https://community.homey.app/u/RGU)\ **Post date:** [March 2, 2020, 10:44am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/11 "2020-03-02T10:44:02Z")
Restarted it already (From the app)… didn’t help. Will try this again this evening. Edit: OK, it’s working again. **First of all just restarting didn’t do the job.** What did I do: 1. Logged into my profile on [Mijn account | Homey](https://homey.app/nl-nl/account/) - My Backups. I did see a few ‘corrupted’ back-up files, which were triggered after I shut my electricity temporarily down. Pretty strange but I’ve deleted them. 1. Afterwards I restarted Homey trough the app. 2. Manually created a back-up after rebooting 3. Succesfully made a back-up! Maybe someone in the future will be helped out by this… deleting ‘corrupted’ back ups maybe helps in some cases. ---
**Author:** ![Tjakko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tjakko/32/10379_2.png) [@Tjakko](https://community.homey.app/u/Tjakko)\ **Post date:** [May 1, 2020, 3:25pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/12 "2020-05-01T15:25:15Z")
Thanks! That did the trick. I experienced the same problem after a power outage. You solution helped! ---
**Author:** ![FEY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fey/32/17582_2.png) [@FEY](https://community.homey.app/u/FEY)\ **Post date:** [July 22, 2020, 10:22pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/13 "2020-07-22T22:22:21Z")
Hello. I followed your recommendations and after the “elegant restart” I am getting Cloud Timeout… ---
**Author:** ![JMD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jmd/32/16718_2.png) [@JMD](https://community.homey.app/u/JMD)\ **Post date:** [December 27, 2020, 6:07pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/14 "2020-12-27T18:07:40Z")
Hello I currently have the same problem : did you have a solution ? ---
**Author:** ![FEY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fey/32/17582_2.png) [@FEY](https://community.homey.app/u/FEY)\ **Post date:** [December 27, 2020, 6:55pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/15 "2020-12-27T18:55:34Z")
I restarted then waited for few hours and problem disappeared ---
**Author:** ![JMD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jmd/32/16718_2.png) [@JMD](https://community.homey.app/u/JMD)\ **Post date:** [December 27, 2020, 7:01pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/16 "2020-12-27T19:01:46Z")
Thanks then I am going to wait … ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [December 29, 2020, 3:55pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/17 "2020-12-29T15:55:59Z")
I’ve had the rate limiting problem every time I cut the power. Just ignore it and the next backup at night will succeed and the problem is gone after that 🙂 ---
**Author:** ![Sxnny](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sxnny/32/16764_2.png) [@Sxnny](https://community.homey.app/u/Sxnny)\ **Post date:** [December 21, 2021, 7:32pm UTC](https://community.homey.app/t/rate-limited-on-backups/26454/18 "2021-12-21T19:32:07Z")
Hi, My back-up keeps failing. Already tried a new power adapter, reconnecting WiFi, p2p for longer than an hour. Also contacted the support department at Athom, but no working answer yet. I’ve attached the error message, hoping for a good suggestion. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3aa01c436e1045ea885013c7f776e01d225eb712.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 22, 2021, 7:15am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/19 "2021-12-22T07:15:35Z")
The connection to the Athom backup server is timing out, that’s something that Athom needs to fix. ---
**Author:** ![Sxnny](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sxnny/32/16764_2.png) [@Sxnny](https://community.homey.app/u/Sxnny)\ **Post date:** [December 22, 2021, 8:33am UTC](https://community.homey.app/t/rate-limited-on-backups/26454/20 "2021-12-22T08:33:48Z")
Thanks a lot. I really appreciate this answer from a community specialist. I tried everything in within my power for 2 months now. I will contact Athom again. [Next page](https://community.homey.app/t/rate-limited-on-backups/26454.md?page=2)