# Qubino ZMNHXD1 3-phase smart meter **URL:** \ **Category:** Questions & Help\ **Created:** [December 15, 2018, 3:34pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497 "2018-12-15T15:34:22Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [August 27, 2019, 8:11pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/21 "2019-08-27T20:11:24Z")
I sent an email today to [support@athom.com](mailto:support@athom.com) to ask if they can add support for it. Maybe if you will do the same support will be added sooner ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [August 29, 2019, 7:36pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/22 "2019-08-29T19:36:36Z")
I emailed Athom about a month ago & still no solution. Athom can’t reproduce the problem & Qubino can’t find the problem. Athom are asking for everyone with the issue to report it. Meanwhile is there method to examine the data communication from the meter more directly to try & find whats going on? I imagine a Z wave USB device might be required. ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [August 29, 2019, 7:51pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/23 "2019-08-29T19:51:59Z")
Leo, Athom asked me to fill in this form for support. > **[Request device support for Homey](https://docs.google.com/forms/d/e/1FAIpQLScPKV_joWXvvtACKuOdvDILbAzipk8mer0H4ZfOpJEthg-ibA/viewform)** > > If you have a device that is not currently working with Homey, you can request support here. ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [August 31, 2019, 6:34pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/24 "2019-08-31T18:34:05Z")
in developer - tools - zwave is apossibility to log the z-wave communication, you can filter on the device-id ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [September 16, 2019, 7:52pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/25 "2019-09-16T19:52:05Z")
I’ve tried that & indeed sent the output to Athom but no result… I’ve contacted the manufacturers (Qubino) & they say that they will send on a z wave dongle & application to capture from my device directly (bypassing Homey), hopefully it will uncover the issue. I’ll report more when I have news… ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [September 17, 2019, 4:27pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/26 "2019-09-17T16:27:25Z")
Gunnar, Can you please tell me how to install the driver on Homey? I got firmware H1S1P2 and would like to try it. ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [September 30, 2019, 11:40pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/27 "2019-09-30T23:40:46Z")
Update Hello all, I’ve an update from my last post. Some good news & some bad… Good news The good news is that the issue appears to have been identified & can be fixed. I’ve been in contact with someone from R&D in Qubino & last week we managed to capture the problem on my module. The issue appears to be with the encrypted communication on the module & it can be fixed with a over the air (OTA) firmware flash. I’ve been running new firmware on my module for the last 4 days or so & so far it’s working fine. Bad news This leads me onto the bad news, to flash the module it required a USB Z wave controller to upload the new firmware file from a computer/ laptop, obviously not available to most users out there. The individual in Qubino will be passing the findings on to Athom & reports that they (Athom) are working on including an OTA feature in Homey, but no timescale or confirmation of this. Sorry it’s not better news. Regards, Leo ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [October 1, 2019, 4:49pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/28 "2019-10-01T16:49:02Z")
Leo, Good that you find a solution! I am really happy with it. I don’t know if you are dutch. But maybe it is possible that if you are dutch that I visit you and that you can update my meter? ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [October 1, 2019, 5:55pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/29 "2019-10-01T17:55:14Z")
Sorry, but over in Ireland, bit of a journey for you! I used one of these: [https://uk.pi-supply.com/products/z-wave-bridge-usb-controller-for-home-automation](https://uk.pi-supply.com/products/z-wave-bridge-usb-controller-for-home-automation) Regards, ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [October 1, 2019, 6:07pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/30 "2019-10-01T18:07:33Z")
Hmm to bad! Have been in Ireland twice last year ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [October 9, 2019, 6:16pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/31 "2019-10-09T18:16:06Z")
Leo, Can you send me the software and instructions to update the meter? ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [October 12, 2019, 8:19pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/32 "2019-10-12T20:19:12Z")
Sorry for the late reply. I unfortunately deleted the firmware supplied to me by Qubino but I cant see that they’d have much issue supplying it. The software to run the Z wave controller im fairly sure comes with the device or is available from the manufacturer. ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [October 15, 2019, 3:48pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/33 "2019-10-15T15:48:57Z")
Leo, Many thanks! I contacted Qubino and they are going to send me the firmware. The only question they got is do i need the Kia or Bicom? ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [October 15, 2019, 8:52pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/34 "2019-10-15T20:52:01Z")
Sorry but not sure what that means! I was in contact with one of the support personnel who simply sent me a file. Regards, ---
**Author:** ![HarmJ](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harmj/32/9835_2.png) [@HarmJ](https://community.homey.app/u/HarmJ)\ **Post date:** [October 26, 2019, 12:58pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/35 "2019-10-26T12:58:18Z")
Leo, I tried to do the update and installed the meter but values still dont update. How can i check the current firmware? ---
**Author:** ![Erwin\_Rensink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erwin_rensink/32/6492_2.png) [@Erwin\_Rensink](https://community.homey.app/u/Erwin_Rensink)\ **Post date:** [October 27, 2019, 2:41pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/36 "2019-10-27T14:41:36Z")
Hello, I tried the samen with a QUBINO\_SmartMeter3PhaseS2\_500\_EU\_14122018\_1406\_ZMNHXD1H1S1P2\_V1.otz file from Qubino support but also still get no updates from the device. By the way, I pushed the update with a Razberry. ---
**Author:** ![denber](https://avatars.discourse-cdn.com/v4/letter/d/6f9a4e/32.png) [@denber](https://community.homey.app/u/denber)\ **Post date:** [October 27, 2019, 6:43pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/37 "2019-10-27T18:43:56Z")
Erwin, Can you send me the software and instructions to update the meter? Regards ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [October 28, 2019, 3:23pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/38 "2019-10-28T15:23:52Z")
There is a way to do this using the z wave dongle & ‘joining’ the meter to the USB controller. Qubino showed be able to help you with this. Regards, ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [November 4, 2019, 4:53pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/40 "2019-11-04T16:53:24Z")
Here’s the process to update the meter that I got from Qubino: To do an OTA (over-the-air) update: 1.) Include the device on the USB Z wave controller network, if it is not included yet 2.) Go to the “Firmware update” section, browse to the file and press the “Update” button two times. 3.) Perform a factory reset of the device by holding the service button for at least 6 seconds, the device will also send a DEVICE\_RESET\_LOCALLY packet, indicating, that it was reset. 4.) Include the device into Homey and, hopefully, the issue shouldn’t appear again. Regards. ---
**Author:** ![Leo838](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leo838/32/12912_2.png) [@Leo838](https://community.homey.app/u/Leo838)\ **Post date:** [November 4, 2019, 4:58pm UTC](https://community.homey.app/t/qubino-zmnhxd1-3-phase-smart-meter/5497/41 "2019-11-04T16:58:37Z")
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