# Qubino smart meter not updating **URL:** \ **Category:** Devices\ **Created:** [January 26, 2019, 5:08pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028 "2019-01-26T17:08:16Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![Falco\_Rutten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/falco_rutten/32/19571_2.png) [@Falco\_Rutten](https://community.homey.app/u/Falco_Rutten)\ **Post date:** [June 12, 2021, 10:14am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/21 "2021-06-12T10:14:53Z")
Update done, still only one hour of data ☹ Another module bought. Same problem. Any ideas? ---
**Author:** ![Evolt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evolt/32/8936_2.png) [@Evolt](https://community.homey.app/u/Evolt)\ **Post date:** [June 15, 2021, 1:15pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/22 "2021-06-15T13:15:30Z")
I have made this workaround to keep the smartmeter awake. Finally it works in my setup. Firmware version 7, sub 9. Hardware version 65 Maybe you can try it with your node. Good luck! [https://homey.app/f/WkDNfE](https://homey.app/f/WkDNfE) ---
**Author:** ![Thoms](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thoms/32/72759_2.png) [@Thoms](https://community.homey.app/u/Thoms)\ **Post date:** [May 7, 2023, 9:12pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/23 "2023-05-07T21:12:53Z")
Any working fix to this issue now? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 8, 2023, 8:01am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/24 "2023-05-08T08:01:03Z")
> **[No data received to Homey from 3 Phase Smart Meter](https://support.qubino.com/support/solutions/articles/44002302222-homey-stop-receiving-data-from-3-phase-smart-meter)** > > The reported issue  After analysing customer reports, we observed that there were instances of data loss between the 3 Phase Smart Meter and the Homey gateway. To investigate this, we conducted a test by installing three 3 Phase Smart Meters... I guess it will also work with the 1-phase smart meter. ---
**Author:** ![IronG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/irong/32/80103_2.png) [@IronG](https://community.homey.app/u/IronG)\ **Post date:** [January 4, 2025, 11:50am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/25 "2025-01-04T11:50:28Z")
This is still an issue! Does anybody know why Athom doesn’t fix this? From Qubion: " We received additional information from customers who contacted Homey support, and it was confirmed that the issue was most likely on the gateway side. The gateway marked the devices as **unreachable** when it did not receive a reply from the device and did not update its state once it received another packet of data. The issue can be resolved by performing the **Test (BASIC\_GET)** command in the Homey Developer Tools, which appears to have a different effect from the **scan-test** performed by the gateway at regular intervals. The current work-around to solve the missing reports is to send the **BASIC\_GET** command periodically. We have provided instructions on how to create a Flow that performs this action. We would like to thank H. for providing this information." ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 6, 2025, 1:05am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/26 "2025-01-06T01:05:56Z")
> [@IronG](#): > > This is still an issue But you just posted the ‘fix-workaround’ from Qubion? > [@IronG](#): > > Does anybody know why Athom doesn’t fix this? I guess no-one, you’d contact Athom support 😉 ---
**Author:** ![IronG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/irong/32/80103_2.png) [@IronG](https://community.homey.app/u/IronG)\ **Post date:** [January 6, 2025, 5:18pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/27 "2025-01-06T17:18:54Z")
In this article from Qubino: [No data received to Homey from 3 Phase Smart Meter : Qubino Help Center](https://support.qubino.com/support/solutions/articles/44002302222-homey-stop-receiving-data-from-3-phase-smart-meter) I Quote: “We received additional information from customers who contacted Homey support, and it was confirmed that the issue was most likely on the gateway side.” So, likely Athom just doesn’t care or am I missing something? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 6, 2025, 5:37pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/28 "2025-01-06T17:37:17Z")
> [@IronG](#): > > So, likely Athom just doesn’t care or am I missing something? Given that this article is more than 18 months old, it seems this issue isn’t seen as something that requires any priority. ---
**Author:** ![IronG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/irong/32/80103_2.png) [@IronG](https://community.homey.app/u/IronG)\ **Post date:** [January 8, 2025, 5:11am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/29 "2025-01-08T05:11:44Z")
Still, they decided to not solve a known problem. Also, qubino have done all tbe work for them to identyfy thr problem so it should be an easy fix. Or maybe there is a design issue so they can’t fix it?? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 8, 2025, 5:15am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/30 "2025-01-08T05:15:47Z")
> [@IronG](#): > > Or maybe there is a design issue so they can’t fix it?? I think that with a lot of issues that have existed for a long time, if Athom would spend some time on them, they can be fixed. But Athom prioritises other things more. [Previous page](https://community.homey.app/t/qubino-smart-meter-not-updating/8028.md?page=1)