# Qubino smart meter not updating **URL:** \ **Category:** Devices\ **Created:** [January 26, 2019, 5:08pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028 "2019-01-26T17:08:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Gunnar\_Eklund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gunnar_eklund/32/9461_2.png) [@Gunnar\_Eklund](https://community.homey.app/u/Gunnar_Eklund)\ **Post date:** [January 26, 2019, 5:08pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/1 "2019-01-26T17:08:16Z")
Just got 3 pcs of Qubino 1-phase smart meter ZMNHTD1, they workded fine for about 1 hour, then they stopped reporting values, one after another, i found at another forum > **[Problem with Qubino ZMNHTDx not updating values](https://community.home-assistant.io/t/problem-with-qubino-zmnhtdx-not-updating-values/63270/2)** > > After some time tweaking th zwcfg\_xxxx.xml file i got the device working, it is strange because the original XML config for my device had only one instance/endpoint, i found on internet the configuration of other people that had up to three... that the solution is to " is to change the “poll\_intensity” to 1." but how do you do that whith homey? ---
**Author:** ![Jonny\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonny_l/32/9613_2.png) [@Jonny\_L](https://community.homey.app/u/Jonny_L)\ **Post date:** [April 22, 2019, 8:08am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/2 "2019-04-22T08:08:55Z")
Hi Gunnar. Have you find a solution for this problem, I have the same problem with my Qubino Smart Meter. Br Jonny ---
**Author:** ![Gunnar\_Eklund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gunnar_eklund/32/9461_2.png) [@Gunnar\_Eklund](https://community.homey.app/u/Gunnar_Eklund)\ **Post date:** [April 23, 2019, 2:00pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/3 "2019-04-23T14:00:51Z")
No, sulution, but the problem seems to be related to the software version of the Qubino smart meter Athom homey have successfully tested with version 3, and i have version 7 Athom homey claims that there is a bug in this qubino version, causing this problem, but Qubino claims that there is nothing wrong with version 7, it is even Z-wave certified. which version do you have? you find the version number on the top left on side sticker on the energy meter it is part of the code H1S7P1, where the number after the S is the software version ---
**Author:** ![Jonny\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonny_l/32/9613_2.png) [@Jonny\_L](https://community.homey.app/u/Jonny_L)\ **Post date:** [April 25, 2019, 6:23pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/4 "2019-04-25T18:23:04Z")
Hi Gunnar. Sorry late reply, have been on business trip. I have now checked the version number on the Smart meter is same as yours H1S7P1. I have also established a support case at Athom Homey. Br Jonny ---
**Author:** ![Tim\_Stroobandt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tim_stroobandt/32/17034_2.png) [@Tim\_Stroobandt](https://community.homey.app/u/Tim_Stroobandt)\ **Post date:** [December 24, 2019, 11:39am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/5 "2019-12-24T11:39:06Z")
Anyone got this working? I just got 2 smart meters but am unable to adopt it. ---
**Author:** ![Elco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/elco/32/17016_2.png) [@Elco](https://community.homey.app/u/Elco)\ **Post date:** [December 27, 2019, 7:14pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/6 "2019-12-27T19:14:20Z")
> [@Gunnar\_Eklund](#): > > that the solution is to " is to change the “poll\_intensity” to 1." hi, in [https://developer.athom.com/tools/zwave](https://developer.athom.com/tools/zwave) you can send a command to the z-wave network. i have not done that yet, but that is the easy way tot change a setting. i do not know the format exactly, but when youread the Quibino device manual you wil see the parameter number you have tot change for poll\_intensity. example: 10,112,4,14,1,1 10: Destination Node ID (change this to the node id of your device) 112: CONFIGURATION Command Class (for configs must stay 112) 4: CONFIGURATION SET Function (for configs must stay 4) 14: Parameter ID (change this to parameter number for polling\_interval from manual) 1: Parameter Size (number of character in parameter value, 1 in this case) 1: Parameter Value (the value you said it should be. probably 1 second) a bit more difficult: you could also copy the the existing app on github and change add the config parameter and run the app yourself. i’m doing that for my benext molite sensor. ---
**Author:** ![Jo\_B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_b/32/9084_2.png) [@Jo\_B](https://community.homey.app/u/Jo_B)\ **Post date:** [March 4, 2020, 8:43am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/7 "2020-03-04T08:43:41Z")
I also got a ZMNHTD smart meter and it stops updating after a while. After a reset of the Qubino app all works agin for an hour or so. How do I fix this permanently? Is the poll\_intensity change the solution and how do i do that easily? ---
**Author:** ![Alessandro\_Baldelli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alessandro_baldelli/32/16640_2.png) [@Alessandro\_Baldelli](https://community.homey.app/u/Alessandro_Baldelli)\ **Post date:** [May 27, 2020, 10:47am UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/8 "2020-05-27T10:47:10Z")
Hi, I also have the same. problem with the qubino smart meter. Nobody has news? THK ---
**Author:** ![Stefano\_Granata](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefano_granata/32/9920_2.png) [@Stefano\_Granata](https://community.homey.app/u/Stefano_Granata)\ **Post date:** [November 15, 2020, 10:15pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/9 "2020-11-15T22:15:38Z")
I’ve the same issue ---
**Author:** ![paolobernardini](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paolobernardini/32/30202_2.png) [@paolobernardini](https://community.homey.app/u/paolobernardini)\ **Post date:** [January 2, 2021, 7:18pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/10 "2021-01-02T19:18:38Z")
Same here. I’ve tried to set the poll interval to 1 sec via device’s Advanced Options but Homey doesn’t report anything. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 2, 2021, 7:25pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/11 "2021-01-02T19:25:38Z")
Athom is the developer of the app. So please contact them and report them the issues. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [May 11, 2021, 3:50pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/12 "2021-05-11T15:50:41Z")
Just did a successful firmware update through z-wave dongle, let`s see now…Bingo! ---
**Author:** ![Andreas\_Schlaffer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_schlaffer/32/12915_2.png) [@Andreas\_Schlaffer](https://community.homey.app/u/Andreas_Schlaffer)\ **Post date:** [May 11, 2021, 7:12pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/13 "2021-05-11T19:12:34Z")
with wich software and which dongle model you did the update ? ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [May 11, 2021, 7:27pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/14 "2021-05-11T19:27:29Z")
Aeotec Z-wave USB dongle (Simplicit studio, z-wave pc controller), firmware: QUBINO\_SmartMeterS2\_500\_EU\_20201109\_0900\_ZMNHTD1 H1S8P1\_\_v80.01\_\_5610F574 ![Skjermbilde 2021–05–11 kl. 21.32.32 (1)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/0/80ca14ffe8ebe31089446b6b95965c1cdbaea054.jpeg) Still som app-related crap, solution? Restart app every hour. ---
**Author:** ![Falco\_Rutten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/falco_rutten/32/19571_2.png) [@Falco\_Rutten](https://community.homey.app/u/Falco_Rutten)\ **Post date:** [June 6, 2021, 6:24pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/15 "2021-06-06T18:24:22Z")
Any progress on this issue? Since one year waiting on athom to do any change to the app. Still not working. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [June 7, 2021, 3:56pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/16 "2021-06-07T15:56:36Z")
Its working! ---
**Author:** ![Falco\_Rutten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/falco_rutten/32/19571_2.png) [@Falco\_Rutten](https://community.homey.app/u/Falco_Rutten)\ **Post date:** [June 7, 2021, 4:14pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/17 "2021-06-07T16:14:52Z")
Any hints on how to get it working? ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [June 7, 2021, 4:57pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/18 "2021-06-07T16:57:27Z")
yes, if you see my post above concerning firmware update. You can get it at Qubino, or I can send it to you. Still you need the z-wave dongle and z-wave controller software. ---
**Author:** ![Falco\_Rutten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/falco_rutten/32/19571_2.png) [@Falco\_Rutten](https://community.homey.app/u/Falco_Rutten)\ **Post date:** [June 7, 2021, 5:43pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/19 "2021-06-07T17:43:05Z")
I have the dongle and software. Just not the firmware ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [June 7, 2021, 6:05pm UTC](https://community.homey.app/t/qubino-smart-meter-not-updating/8028/20 "2021-06-07T18:05:35Z")
just PM your email and Ill send it [Next page](https://community.homey.app/t/qubino-smart-meter-not-updating/8028.md?page=2)