# Qubino app instability **URL:** \ **Category:** Apps\ **Created:** [December 19, 2019, 8:09pm UTC](https://community.homey.app/t/qubino-app-instability/22807 "2019-12-19T20:09:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![josjg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josjg/32/12397_2.png) [@josjg](https://community.homey.app/u/josjg)\ **Post date:** [December 19, 2019, 8:09pm UTC](https://community.homey.app/t/qubino-app-instability/22807/1 "2019-12-19T20:09:34Z")
Using Homey Pro version 3.2.0 with Qubino app version 3.1.1 I am experiencing some frustrating problem with my shutter devices and RGBW dimmers the last week. Cannot add a flush shutter (tried several) Homey says something like “problem adding device, please try again later” (using the Dutch version) and does that consistently. I have a RGBW dimmer that extinguishes without command at irregular intervals, sometimes changing color… On top of that the support for the Flush 2-relay is severely reduced. I re-installed the app, re-started Homey several times, reset the devices to factory setting and even reset the Z-Wave network, losing all my work. Without including my RGBW dimmer nor my shutter relays, they work normally using the connected switches, so clearly Homey/the Qubino app is messing up things! Rendering my 399 euro Homey Pro basically useless. I see several posts and reviews complaining about the Qubino app. Anyone else having similar problems, or maybe even having a solution? I am seriously contemplating scrapping my Homey Pro and looking for another, more stable, solution!! ---
**Author:** ![J\_Vries](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/j_vries/32/16472_2.png) [@J\_Vries](https://community.homey.app/u/J_Vries)\ **Post date:** [December 20, 2019, 10:20pm UTC](https://community.homey.app/t/qubino-app-instability/22807/2 "2019-12-20T22:20:27Z")
Same here 😭 ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [December 21, 2019, 4:16pm UTC](https://community.homey.app/t/qubino-app-instability/22807/3 "2019-12-21T16:16:49Z")
Maybe you have Mesh problems or other network problems, including very near Homey? Many posts on this forum about that, try to search for them. ---
**Author:** ![josjg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josjg/32/12397_2.png) [@josjg](https://community.homey.app/u/josjg)\ **Post date:** [December 21, 2019, 5:06pm UTC](https://community.homey.app/t/qubino-app-instability/22807/4 "2019-12-21T17:06:59Z")
Thanks for the suggestion, but what do you mean with “including very near Homey”? That one shouldn’t do that? In the case of the shutter relays, Homey is about 3 to 5 meter from the relay. I noticed already that Homey shouldn’t be too far away, because apparently it needs to have direct contact with the device to be included and not via a mesh. But is there also a limit on how close it can be? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [December 21, 2019, 5:13pm UTC](https://community.homey.app/t/qubino-app-instability/22807/5 "2019-12-21T17:13:38Z")
there is a “How To” for this: > [@\[HOW TO\] Adding a Z-wave device to Homey](https://community.homey.app/t/how-to-adding-a-z-wave-device-to-homey/19148): > > Adding a Z-wave device to Homey This post is to try to help adding a Z-wave device to Homey. There is a lot of posts on the forums where Z-wave devices could not be added and where is stated that it must be a broken Z-wave chip then. Am not saying that’s impossible but most of the times it can be solved with below steps. If adding a Z-wave device is failing (for whatever reasons) then please try this below steps. Please try to follow the steps with love. Like where the PTP states to wait at … ---
**Author:** ![josjg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/josjg/32/12397_2.png) [@josjg](https://community.homey.app/u/josjg)\ **Post date:** [December 25, 2019, 11:44am UTC](https://community.homey.app/t/qubino-app-instability/22807/6 "2019-12-25T11:44:11Z")
Thanks a lot for pointing me in this direction. I have added two shutter relays to the system using the PTP procedure. The first one with Homey real close to the relay, and the second with Homey some 3 meters away. Distance does not seem to be the big issue here. (as long as it is not too far away) I was only able to add 1 relay at a time. Between relays the PTP procedure had to be followed. I have opened a support ticket with Athom and added one of the logs I made. All in all the header of this thread is still very true: the Qubino app is unstable. (apart from the other issues like lack of support for the relay-2 energy and onoff) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [August 12, 2024, 8:57am UTC](https://community.homey.app/t/qubino-app-instability/22807/7 "2024-08-12T08:57:09Z")
Archived on August 12, 2024, 8:57am UTC