# Push notifications do not get through

**URL:** <https://community.homey.app/t/push-notifications-do-not-get-through/136149>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [May 7, 2025, 9:56am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149 "2025-05-07T09:56:39Z")\
**Posts on this page:** 1\
**Showing post:** 14

<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 3:42pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/14 "2025-05-08T15:42:22Z")

</div>

This means we have not found the cause … It might be a network related problem.  
What is left:

## Summary Table: Troubleshooting Steps

| Step | Action |
| --- | --- |
| Check notification settings | Ensure Homey app notifications are enabled and not restricted by OS features |
| Reboot devices | Restart both Homey and your phone |
| Reinstall app | Uninstall and reinstall the Homey app |
| Review script parameters | Provide both `athomId` and `id` for user in push notification scripts, we did this! |
| Avoid flooding | Insert delays between notifications to prevent rate-limiting or timeline lockout |
| Test on another device | Try sending to a different phone or user |

If nothing above helps, please contact Homey Support:

**App or Homey Platform Bugs**

- Occasionally, timeline or push notifications stop working due to bugs in Homey’s firmware or app. Checking the Homey status page or community forums for ongoing incidents can help[2](https://community.homey.app/t/notifcations-stopped/113558)[5](https://community.homey.app/t/homey-does-not-send-any-messages-anymore/18235)[11](https://community.homey.app/t/timeline-not-updating-app-web/83120).
- If you suspect a bug, contact Athom support.

Additional:

run the script (getUsers) below to check the users and usernames:

```auto
try {
  // Attempt to fetch all users
  const users = await Homey.users.getUsers();

  // Check if users object is valid and non-empty
  if (!users || Object.keys(users).length === 0) {
    const msg = 'No users found on this Homey.';
    console.log(msg);
    return msg;
  }

  // Prepare output
  let output = 'Available Homey Users:\n';
  Object.values(users).forEach(user => {
    // Check for required properties and handle missing ones
    const name = user.name || 'N/A';
    const id = user.id || 'N/A';
    const athomId = user.athomId || 'N/A';
    const email = user.email || 'N/A';
    output += `\n- Name: ${name}\n id: ${id}\n athomId: ${athomId}\n Email: ${email}\n`;
    console.log(`User found: Name="${name}", id="${id}", athomId="${athomId}", Email="${email}"`);
  });

  return output;

} catch (err) {
  // Log and return error details
  const errorMsg = `Error fetching users: ${err && err.message ? err.message : err}`;
  console.error(errorMsg);
  return errorMsg;
}

```

---

_[View the full topic](https://community.homey.app/t/push-notifications-do-not-get-through/136149)._