# Push notifications do not get through

**URL:** <https://community.homey.app/t/push-notifications-do-not-get-through/136149>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [May 7, 2025, 9:56am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149 "2025-05-07T09:56:39Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 7, 2025, 9:56am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/1 "2025-05-07T09:56:39Z")

</div>

As a realtive newbee I am still setting up and connecting devices. Most seems to work but push notification do not come through. A (test) flow with a message runs fine as far as the flowchart shows. Notification setting on my phone allowed and in the Homey app as well. In the account settings no phone number is shown but I suppose Homey directs to the phone on which the app has been installed. Trying sending messages to the other user I made does not work either. Thanks for a tip to make the messages work…

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 7, 2025, 4:21pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/2 "2025-05-07T16:21:42Z")

</div>

Maybe you can share screenshots of what you’ve done so far (flow) and where you’re looking for the result on your phone’s timeline … “Homey timeline” …

 ![HomeyTimeline](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/6/f6150924126302dedb587cdf07e6f1130deca18d.png)

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<div class="post-metadata">

**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [May 7, 2025, 7:16pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/3 "2025-05-07T19:16:18Z")

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Are notifications in the Homey app on your phone actually enabled?

As a double check: [No available flows in iOS widget - #13 by SunBeech](https://community.homey.app/t/no-available-flows-in-ios-widget/98480/13)

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**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\
**Post date:** [May 7, 2025, 7:20pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/4 "2025-05-07T19:20:09Z")

</div>

Somebody is not reading the whole post…?

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 7, 2025, 8:27pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/5 "2025-05-07T20:27:40Z")

</div>

Hi Ruurd, thanks for responding. Here some screenshots of a (test) flow the timeline and the notification settings

 ![IMG_3089](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/3/e31379e129ed9733a05a7f75918f37c01788eb95.png)  
 ![IMG_3088](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a2753611eccfc163aec8fb8e6f1416ffde827e7b.png)  
 ![IMG_3087](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4f10fa5b1fb9a59eb4c27d6ae3dffd63d13fcfc4.png)

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<div class="post-metadata">

**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [May 7, 2025, 8:49pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/6 "2025-05-07T20:49:41Z")

</div>

On the contrary 😀. As I had a similar issue when I set up my Homey. Hence my suggestion.

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 8, 2025, 5:22am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/7 "2025-05-08T05:22:09Z")

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Hi Sunbeech, thnx for the suggestion . Followed the steps as suggested in the link.At step 4 (tapping Homey pro on the account page) no question comes up but app return to the Home page. The same after logging out and in again. Does not seem to solve it.

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 9:54am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/8 "2025-05-08T09:54:01Z")

</div>

Did you also run the flowcard in your flow directly? …

 ![TstMsg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/5/e500a92ec5dd1aecea9389a922a7936bc2663840.png)

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 8, 2025, 10:16am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/9 "2025-05-08T10:16:27Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fafa9bcc9f7839d1223ae3a80cf8aeb99c907188.png)  
Hi Ruurd,  
Yes testing results in a check. No error messages whatsoever…

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 10:44am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/10 "2025-05-08T10:44:29Z")

</div>

Please test with [homeyscript](https://homey.app/nl-nl/app/com.athom.homeyscript/HomeyScript/)

[replace USERNAME with a valid username]

```auto
// Enhanced Push Notification Function
async function sendPush(sMessage = '', sUser = 'USERNAME', sPriority = 'normal', bShow = false) {
  if (bShow) {
    try {

      let aUsers = Object.values(await Homey.users.getUsers());
      const oTargetUser = aUsers.find(u => u.name.toLowerCase().includes(sUser.toLowerCase()));

      if (!oTargetUser) {
        log(`ERROR :: `, `User not found: ${sUser}`);
        return false;
      }

      await Homey.flow.runFlowCardAction({
        uri: 'homey:manager:mobile',
        id: 'homey:manager:mobile:push_text',
        args: {
          user: {
            athomId: oTargetUser.athomId,
            id: oTargetUser.id
          },
          text: sMessage,
          priority: sPriority // Optional priority parameter
        },
      });

      return true;
    } catch (oError) {
      log(`ERROR :: `, `Push notification error: ${oError.message}`);
      return false;
    }
  }
}

log(await sendPush(`Test Message`, `USERNAME`, `normal`, true));

```

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 8, 2025, 12:38pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/11 "2025-05-08T12:38:08Z")

</div>

Hi Ruurd, thnx again for advise. But as mentioned I am a newbee. Homey script was unknown to me. So I installed it but I do not know how to proceed or what to command in order to test the flow with Homeyscript. Need to be taken by the hand I’m afraid.

.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/f/bf7fa4a9e32e1e3c11c1d12a946dd2d18880f70f.png)  
from this point.

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 1:01pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/12 "2025-05-08T13:01:58Z")

</div>

Add (+) a script named sendPush. Paste the script above in this new file, at the end of the script rename USERNAME in a valid username, and run “\> Test” …

 ![SendPushScript](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/9/690b9db64ab0052d5737df20ad6740f9fdf747a3.png)

Share the output

 ![SendPushScriptOutput](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/c/fcfb60a06c0c3941ae488e06b691ed619bd75f95.png)

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 8, 2025, 2:53pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/13 "2025-05-08T14:53:47Z")

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Hi Ruurd,  
Hope I did it right (typed my username ONLY in the last line) and this is what it results in (no message coming in on my phone) or timeline of the app:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/7/d76b10c4525b6bc8c10b80b0031b7728ceacb269.png)

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 3:42pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/14 "2025-05-08T15:42:22Z")

</div>

This means we have not found the cause … It might be a network related problem.  
What is left:

## Summary Table: Troubleshooting Steps

| Step | Action |
| --- | --- |
| Check notification settings | Ensure Homey app notifications are enabled and not restricted by OS features |
| Reboot devices | Restart both Homey and your phone |
| Reinstall app | Uninstall and reinstall the Homey app |
| Review script parameters | Provide both `athomId` and `id` for user in push notification scripts, we did this! |
| Avoid flooding | Insert delays between notifications to prevent rate-limiting or timeline lockout |
| Test on another device | Try sending to a different phone or user |

If nothing above helps, please contact Homey Support:

**App or Homey Platform Bugs**

- Occasionally, timeline or push notifications stop working due to bugs in Homey’s firmware or app. Checking the Homey status page or community forums for ongoing incidents can help[2](https://community.homey.app/t/notifcations-stopped/113558)[5](https://community.homey.app/t/homey-does-not-send-any-messages-anymore/18235)[11](https://community.homey.app/t/timeline-not-updating-app-web/83120).
- If you suspect a bug, contact Athom support.

Additional:

run the script (getUsers) below to check the users and usernames:

```auto
try {
  // Attempt to fetch all users
  const users = await Homey.users.getUsers();

  // Check if users object is valid and non-empty
  if (!users || Object.keys(users).length === 0) {
    const msg = 'No users found on this Homey.';
    console.log(msg);
    return msg;
  }

  // Prepare output
  let output = 'Available Homey Users:\n';
  Object.values(users).forEach(user => {
    // Check for required properties and handle missing ones
    const name = user.name || 'N/A';
    const id = user.id || 'N/A';
    const athomId = user.athomId || 'N/A';
    const email = user.email || 'N/A';
    output += `\n- Name: ${name}\n id: ${id}\n athomId: ${athomId}\n Email: ${email}\n`;
    console.log(`User found: Name="${name}", id="${id}", athomId="${athomId}", Email="${email}"`);
  });

  return output;

} catch (err) {
  // Log and return error details
  const errorMsg = `Error fetching users: ${err && err.message ? err.message : err}`;
  console.error(errorMsg);
  return errorMsg;
}

```

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<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 8, 2025, 8:09pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/15 "2025-05-08T20:09:57Z")

</div>

HI Ruurd,  
Notification settings in the app on the phone: settings checked, they are the same as in the Eufy app from which I do receive push notifications.  
Reset Homey bridge (disconnected/reconnected) completed  
Restart I phone completed.  
Changed the test flow to notifiy my partner instead of me: no notifications on that phone too.  
Overflow seems unlikely: there is only one testflow sending notifications.

But did not yet delete app and reinstalled it (last step). Just to make sure: If I do so will the connected devices and the filed flows remain available after re-installing?

Thnaks for spending time on my issue…

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 8, 2025, 9:03pm UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/16 "2025-05-08T21:03:30Z")

</div>

Check Athom/Homey support first! Yes it is possible to disconnect devices, flows will remain but are no longer functional due to lost devices.  
You did everything you could, so the issue now lies with support.

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 9, 2025, 12:25am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/17 "2025-05-09T00:25:48Z")

</div>

Did you switch phones recently?  
Maybe the notifications are getting sent to your previous phone.  
If true,  
Previous phone: uninstall Homey app  
Current phone: log out from Homey app, restart phone and log in to Homey app

---

<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 9, 2025, 7:32am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/18 "2025-05-09T07:32:21Z")

</div>

Hi Peter,  
Thanks for the suggestion. But no since the first installation of Homey no phone switch. And notifications have not worked also since the beginning. So it is not something that stopped working. I never did.

---

<div class="post-metadata">

**Author:** ![Willem\_Hendrikse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/willem_hendrikse/32/123721_2.png) [@Willem\_Hendrikse](https://community.homey.app/u/Willem_Hendrikse)\
**Post date:** [May 9, 2025, 9:07am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/19 "2025-05-09T09:07:52Z")

</div>

One last question: do you know how to reach out to Athom? The site suggests Athom is not open to loook into indivudual demands and refer to the community!

 ![IMG_0576](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/b/7b5370e4885db578c011489346a5351ff0baab12.png)

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<div class="post-metadata">

**Author:** ![Ruurd\_van\_der\_Noord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ruurd_van_der_noord/32/71093_2.png) [@Ruurd\_van\_der\_Noord](https://community.homey.app/u/Ruurd_van_der_Noord)\
**Post date:** [May 9, 2025, 10:33am UTC](https://community.homey.app/t/push-notifications-do-not-get-through/136149/20 "2025-05-09T10:33:09Z")

</div>

You have to create a support ticket [here](https://homey.app/en-gb/support/)

1. Describe the problem.
2. Provide all the effort you have made.

 ![SupportTicket](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/0/308cc9030d973d84360faf9904d12187ee72bc8c.png)

[Next page](https://community.homey.app/t/push-notifications-do-not-get-through/136149.md?page=2)