# Purple light in loop and no more

**URL:** <https://community.homey.app/t/purple-light-in-loop-and-no-more/46061>\
**Category:** Questions & Help\
**Created:** [April 10, 2021, 9:00pm UTC](https://community.homey.app/t/purple-light-in-loop-and-no-more/46061 "2021-04-10T21:00:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Iuri\_Bernardi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/iuri_bernardi/32/37546_2.png) [@Iuri\_Bernardi](https://community.homey.app/u/Iuri_Bernardi)\
**Post date:** [April 10, 2021, 9:00pm UTC](https://community.homey.app/t/purple-light-in-loop-and-no-more/46061/1 "2021-04-10T21:00:49Z")

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Dear all, I would like say thanks in advance at all can help me.  
My homey pro, from many days, is in a loop, only a purple light, and can’t make nothing.  
Also factory reset is impossible.  
Is like this from an upgrade, but the result was ok.  
Someone can help me?

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**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\
**Post date:** [April 10, 2021, 9:37pm UTC](https://community.homey.app/t/purple-light-in-loop-and-no-more/46061/2 "2021-04-10T21:37:32Z")

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Hi there. Try:

1. unplug Homey for at least 11 minutes.  
if this does not help
2. Change power adapter to a new one that is supporting at least 2.1 Amp.  
if this does not help
3. Call or mail Athom Support. ([Submit a support request – Homey Support](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request))

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**Author:** ![Iuri\_Bernardi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/iuri_bernardi/32/37546_2.png) [@Iuri\_Bernardi](https://community.homey.app/u/Iuri_Bernardi)\
**Post date:** [April 12, 2021, 7:48am UTC](https://community.homey.app/t/purple-light-in-loop-and-no-more/46061/3 "2021-04-12T07:48:15Z")

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Thanks a lot JOHAN, I’ve try 1 and 2 without result, now im in point 3!  
Thanks again.  
Iuri

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**Author:** ![Iuri\_Bernardi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/iuri_bernardi/32/37546_2.png) [@Iuri\_Bernardi](https://community.homey.app/u/Iuri_Bernardi)\
**Post date:** [April 14, 2021, 12:45pm UTC](https://community.homey.app/t/purple-light-in-loop-and-no-more/46061/5 "2021-04-14T12:45:32Z")

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My Homey is on the way to NL, Athom people are very kind and for sure will fix the problem, probably was a SW problem during upgrade.  
Thanks again for your help