# PTP needed but no physical access to Homey...any idea? **URL:** \ **Category:** Questions & Help\ **Created:** [February 10, 2026, 2:18pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912 "2026-02-10T14:18:41Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Daniel\_Weber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_weber/32/16401_2.png) [@Daniel\_Weber](https://community.homey.app/u/Daniel_Weber)\ **Post date:** [February 10, 2026, 2:18pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/1 "2026-02-10T14:18:41Z")
Hi all, my Homey Pro Early 2019 is facing serious memory issues since 6 days. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/f/bf4d1ffa66077fcbcbe46c7783319f7f9f4f7d86.png) I left my home mid January and since than I did not any single change (apps, flows, devices) in Homey. I have no option to perform a PTP in the next 2 months. Any idea what I can do from remote? I already deleted some not used apps and stopped all other apps manually. After soft reset nothing changed. I also get the spawn ENOMEM error which is somehow connected to the memory topic. thx Daniel ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [February 10, 2026, 3:04pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/2 "2026-02-10T15:04:42Z")
Why do you really need a PTP, have you tried a normal restart of your Homey jet ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 10, 2026, 3:12pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/3 "2026-02-10T15:12:36Z")
That’s probably what they mean by “soft reset”. ---
**Author:** ![Daniel\_Weber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_weber/32/16401_2.png) [@Daniel\_Weber](https://community.homey.app/u/Daniel_Weber)\ **Post date:** [February 10, 2026, 3:28pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/4 "2026-02-10T15:28:52Z")
yes several times. I searched for spawn ENOMEM message and found PTP as a possible solution. Reboot changed nothing so far. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [February 10, 2026, 4:37pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/5 "2026-02-10T16:37:12Z")
> [@Daniel\_Weber](#): > > since than I did not any single change (apps, flows, devices) in Homey. New firmware was released on February 2 ([link](https://community.homey.app/t/homey-pro-2016-2019-informationen-und-diskussionen-zu-neuen-firmware-updates/78212/143)). Have you enabled automatic firmware updates? The same applies to app updates!? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 10, 2026, 5:58pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/6 "2026-02-10T17:58:06Z")
> [@Daniel\_Weber](#): > > Any idea what I can do from remote? I For future use: when onsite, connect the power unit to mains with a wifi smart socket in between. Now you can remotely cut Homeys’ power for several minutes. F.e. Shelly wifi devices can be operated from anywhere. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [February 10, 2026, 8:14pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/7 "2026-02-10T20:14:19Z")
If you d/l and configure the app ofcourse… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 10, 2026, 9:56pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/8 "2026-02-10T21:56:18Z")
Sure, but I figured he can find out himself 😉 ---
**Author:** ![Daniel\_Weber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_weber/32/16401_2.png) [@Daniel\_Weber](https://community.homey.app/u/Daniel_Weber)\ **Post date:** [February 11, 2026, 1:10am UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/9 "2026-02-11T01:10:54Z")
yep lesson learned. Quite funny because Homey was running 5 years without problems and as soon as I skip winter in Thailand the madness starts ---
**Author:** ![Daniel\_Weber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_weber/32/16401_2.png) [@Daniel\_Weber](https://community.homey.app/u/Daniel_Weber)\ **Post date:** [February 11, 2026, 1:11am UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/10 "2026-02-11T01:11:41Z")
running on 12.10.0, APPs and Homey is on Auto Update but nothing happens due to the memory issue ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [February 11, 2026, 8:24am UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/11 "2026-02-11T08:24:05Z")
> [@Peter\_Kawa](#): > > For future use: when onsite, connect the power unit to mains with a wifi smart socket in between. > Now you can remotely cut Homeys’ power for several minutes. > > F.e. Shelly wifi devices can be operated from anywhere. Indeed. You need to make sure that you can control that specific plug via another way than Homey though. Otherwise you cannot switch on the plug remotely anymore, after Homey has been powered down 😊. So a WiFi plug that can also be controlled e.g. via its own mobile app is indeed an option, assuming you have enabled the cloud access feature. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 11, 2026, 6:03pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/12 "2026-02-11T18:03:13Z")
Here I also assumed this would be obvious, by this sentence: “Shelly can be operated from anywhere”. But, the additional info is much appreciated of course 🫡 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 11, 2026, 6:05pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/13 "2026-02-11T18:05:42Z")
> [@Daniel\_Weber](#): > > Homey was running 5 years without problems Cool! ---
**Author:** ![Daniel\_Weber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_weber/32/16401_2.png) [@Daniel\_Weber](https://community.homey.app/u/Daniel_Weber)\ **Post date:** [February 12, 2026, 3:07pm UTC](https://community.homey.app/t/ptp-needed-but-no-physical-access-to-homey-any-idea/150912/14 "2026-02-12T15:07:39Z")
short update: I sent some remote hands to my place to do the PTP. After restarting I heard Homey talking something (I never experienced that Homey speaks while rebooting). Whatever, right now Homey stays offline…I think the hardware is defective….