# Problems With Order - Support Not Responding

**URL:** <https://community.homey.app/t/problems-with-order-support-not-responding/9901>\
**Category:** Questions & Help\
**Created:** [March 1, 2019, 12:39pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901 "2019-03-01T12:39:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Conrad\_Winchester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/conrad_winchester/32/4203_2.png) [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\
**Post date:** [March 1, 2019, 12:39pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901/1 "2019-03-01T12:39:57Z")

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Hi,

I finally ordered a Homey yesterday. The order is listed on my account but I did not get a ‘Thank you for your order email’, which I should have. I also have not received a shipping notification even though it should have shipped by now.

I tried contacting support and all I got was a ‘we’re busy, we’ll try to get back to you in a couple of days’ response, and then absolutely nothing else.

I do not have any idea what the status of my order is - can anybody help please?

Conrad

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**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\
**Post date:** [March 1, 2019, 12:46pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901/2 "2019-03-01T12:46:29Z")

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Give them some time? You ordered yesterday?

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**Author:** ![Conrad\_Winchester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/conrad_winchester/32/4203_2.png) [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\
**Post date:** [March 1, 2019, 12:48pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901/3 "2019-03-01T12:48:48Z")

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That would normally be the case, but I ordered in the morning and they promise same day shipping if you order by 5.

I also have received no email confirming my order, nor shipping - which i did, last time I was going to get one.

It seems like something has gone wrong and I would like to know what. Otherwise its going to be a weekend of not knowing what happened to my £265

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**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\
**Post date:** [March 1, 2019, 2:59pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901/4 "2019-03-01T14:59:44Z")

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Support has contacted you 🙂 This topic will be closed.

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<div class="post-metadata">

**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\
**Post date:** [March 1, 2019, 2:59pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901/5 "2019-03-01T14:59:48Z")

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