# Problems connecting your new Homey Pro to your WiFi? Try this! **URL:** \ **Category:** Questions & Help\ **Created:** [March 5, 2019, 10:07pm UTC](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161 "2019-03-05T22:07:12Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [March 5, 2019, 10:07pm UTC](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161/1 "2019-03-05T22:07:12Z")
1. Make sure your WiFi is using the 2.4 GHz network. 2. Make sure your WiFi uses the b / g standard, only n or ac does not work. 3. Turn off your Homey. 4. Restart your Router and any Access Points that distribute IP addresses. 5. Start your Homey again. 6. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. 7. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not use åäö or other special characters. 8. If you have an extra mobile phone, switch off your router and share WiFi from your mobile phone with the same SSID and password that your router uses. Connect Homey to that network and then start up your router again and turn off the WiFi sharing from your mobile, Homey should then kindly use your regular WiFi. 9. If your are still unable to connect, try changing the USB power supply, make sure the new one can handle a minimum of 2.4 Amp. Once you get it to work you should be able to turn 5 GHz, n and ac back on again in your Router / AP’s. And while you’r at it it’s a good idea to assign your Homey a fixed/static IP address in your Router. --- _[View the full topic](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161)._