# Problems connecting Avatto Zigbee dimmer **URL:** \ **Category:** Devices\ **Tags:** zigbee, devices, homey-pro\ **Created:** [December 1, 2024, 10:17am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232 "2024-12-01T10:17:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Jos\_Balster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jos_balster/32/78856_2.png) [@Jos\_Balster](https://community.homey.app/u/Jos_Balster)\ **Post date:** [December 1, 2024, 10:17am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/1 "2024-12-01T10:17:37Z")
Recently I bought an Avatte 2ch Zigbee device at [bol.com](http://bol.com) (link: [Avatto Zigbee Dimmer module - Universeel - Vloeiend dimmen - Kleinste in de markt -... | bol](https://www.bol.com/nl/nl/p/avatto-zigbee-dimmer-module-universeel-vloeiend-dimmen-kleinste-in-de-markt-inbouw-achter-bestaande-schakelaar-of-bij-lamp-smart-dimmer-nieuw-model/9300000173174173/)). According to the site, it is Tuya compatible, Homey is even mentioned as a compatible gateway. However, when I want to connect it to Homey, I receive the message that it is an ‘Unknown zigbee device’. After that I cannot do anything with it. Anyone has any idea? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2024, 10:21am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/2 "2024-12-01T10:21:17Z")
> [@Jos\_Balster](#): > > Anyone has any idea? Are you using the test version of the Tuya app? > **[Tuya Zigbee](https://homey.app/en-us/app/com.tuya.zigbee/Tuya-Zigbee/test/)** > > Control your white label Zigbee devices made by Tuya ---
**Author:** ![Jos\_Balster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jos_balster/32/78856_2.png) [@Jos\_Balster](https://community.homey.app/u/Jos_Balster)\ **Post date:** [December 1, 2024, 10:36am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/3 "2024-12-01T10:36:16Z")
I do have the app installed on the Homey but using an older version. I will update the app to the latest version 0.2.73 and try again. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/f/af850c7417fffd040fbe7719b6971accff11afbd.png) ---
**Author:** ![Jos\_Balster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jos_balster/32/78856_2.png) [@Jos\_Balster](https://community.homey.app/u/Jos_Balster)\ **Post date:** [December 1, 2024, 11:01am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/4 "2024-12-01T11:01:15Z")
Unfortunately that did not fix it. Still getting the same message that the device is not supported (see below screenshot). I tried several versions (1 gang/2gang, with / without metering), all with the same results. Does anyone have an idea? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/9/39de62dbefdb6fbcee114df5b21b95309927cc6a.png) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 1, 2024, 11:23am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/5 "2024-12-01T11:23:19Z")
> [@Jos\_Balster](#): > > Does anyone have an idea? It means Homey doesn’t support the device. ---
**Author:** ![Jos\_Balster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jos_balster/32/78856_2.png) [@Jos\_Balster](https://community.homey.app/u/Jos_Balster)\ **Post date:** [December 1, 2024, 12:09pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/6 "2024-12-01T12:09:20Z")
Apparantly it does not. But since the [bol.com](http://bol.com) website mentiones that homey is supported, I am wondering if anyone else still was able to get the device working. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5fe349d61b865713b9d829517a15ad6e2df73173.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 1, 2024, 12:38pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/7 "2024-12-01T12:38:11Z")
The Bol shop did not check facts, and made an assumption imho: “Homey has a Tuya Zigbee app, so this device works with Homey”. It might work when you add a Tuya zigbee bridge, and use the Tuya Cloud community app. It’s a bit silly though, because it’s a zigbee-over-internet solution Reality: it works directly with Homey when it’s supported by the Tuya Zigbee app. Even then it’s a 50% chance it isn’t working, while Tuya is very inconsequent. To end positively: you can request for support, instructions are at the 1st post of the dedicated Tuya Zigbee topic. ---
**Author:** ![Jos\_Balster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jos_balster/32/78856_2.png) [@Jos\_Balster](https://community.homey.app/u/Jos_Balster)\ **Post date:** [December 1, 2024, 5:46pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/8 "2024-12-01T17:46:24Z")
Thanks @Peter_Kawa and @robertklep for your answers. I have requested for support but I am realistic on whether this will get any response. Let see. Thanks for your help. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 1, 2024, 6:02pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/9 "2024-12-01T18:02:44Z")
How come you don’t think it won’t get a response? It can take a while though. And who/where did you request for support? Don’t see your switch listed: > ![1000038327](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/4/d46532ae332667115644b154b6dbe5ce0e1cfe7f.jpeg) ---
**Author:** ![rvanlaak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvanlaak/32/108826_2.png) [@rvanlaak](https://community.homey.app/u/rvanlaak)\ **Post date:** [January 9, 2026, 10:32am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/10 "2026-01-09T10:32:48Z")
Any update on this topic, managed to get the device added in Homey? Did order a similar device, so will try myself later this week as well. I do see that zigbee2mqtt does have the device listed (docs Last Updated: 1/8/26, 8:56 PM) [AVATTO ZDMS16-2 control via MQTT | Zigbee2MQTT](https://www.zigbee2mqtt.io/devices/ZDMS16-2.html) And in addition Homey shared news about a “new official supported Tuya app”? [Tuya | Homey](https://homey.app/en-nl/app/com.tuya2/Tuya/) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 9, 2026, 10:34am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/11 "2026-01-09T10:34:37Z")
> [@rvanlaak](#): > > “new official supported Tuya app” Annoyingly, it doesn’t state that the app is only for Tuya WiFi devices. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 9, 2026, 12:52pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/12 "2026-01-09T12:52:42Z")
It isn’t only for WiFi devices, ZigBee devices work fine as long as you have a Tuya gateway ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 9, 2026, 1:03pm UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/13 "2026-01-09T13:03:59Z")
That’s a WiFi device though, isn’t it? ---
**Author:** ![rvanlaak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvanlaak/32/108826_2.png) [@rvanlaak](https://community.homey.app/u/rvanlaak)\ **Post date:** [January 13, 2026, 9:23am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/14 "2026-01-13T09:23:47Z")
Had in mind that Homey would be using zigbee2mqtt, and thereby would support the ZDMS16-2 device. But if I understand what you’re all saying, the new app solely provides “full device support” because of it’s gateway functionality? And such gateway presumably has to be cloud-connected to function well? ☹ If yes; are there any other 2-channel dimmer modules for sale? That Avatto/Tuya one was the only one I could find. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 13, 2026, 11:50am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/15 "2026-01-13T11:50:32Z")
The Tuya gateway is cloud-dependent, yes. However, I’ve never had issues with Tuya’s cloud in the past 3 years, so it’s very stable. ---
**Author:** ![rvanlaak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvanlaak/32/108826_2.png) [@rvanlaak](https://community.homey.app/u/rvanlaak)\ **Post date:** [January 20, 2026, 9:38am UTC](https://community.homey.app/t/problems-connecting-avatto-zigbee-dimmer/122232/16 "2026-01-20T09:38:02Z")
Am not going to add an extra cloud connected gateway in order to control a Zigbee dimmer. Want my lights to go on when the fire alarm would go off, so will have to look for an alternative 2 channel dimmer wall module. Any other options?