# Problems connecting Aqara **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [October 2, 2023, 9:25am UTC](https://community.homey.app/t/problems-connecting-aqara/90743 "2023-10-02T09:25:47Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Remykrs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remykrs/32/16357_2.png) [@Remykrs](https://community.homey.app/u/Remykrs)\ **Post date:** [October 2, 2023, 9:25am UTC](https://community.homey.app/t/problems-connecting-aqara/90743/1 "2023-10-02T09:25:47Z")
Hi, I have trouble with connecting a Aqara temperature and humidity sensor to my Homey Pro 19. I have severals of them in my system already but my new ones don’t want to connect. I have tried to reinstall the app, rebooted Homey several times, but it doesn’t help. I tried to find contact info to the developer of the app, but couldn’t find any. So now I’ve contacted you to see if you can help me. Have I beaten all odds and purchased 2 broken units or what can the problem be? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 2, 2023, 9:41am UTC](https://community.homey.app/t/problems-connecting-aqara/90743/2 "2023-10-02T09:41:40Z")
> [@Remykrs](#): > > I tried to find contact info to the developer of the app, but couldn’t find any. Search for the app in the App Store and scroll down to the bottom: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/8/183ef7587f06a6bf0b0c0e5052e0f206c6006ac7.png) Have you built your Zigbee network according to the specification in the Homey Support section? > **[Creating a stable Zigbee network with Homey Pro](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro)** > > (This article only applies to Homey Pro (2016-2019)). > Zigbee is one of the wireless technologies in Homey and is used by popular brands like IKEA, Philips Hue, Xiaomi Aqara, and others to control d... ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 2, 2023, 10:09am UTC](https://community.homey.app/t/problems-connecting-aqara/90743/3 "2023-10-02T10:09:06Z")
> [@Remykrs](#): > > but it doesn’t help Have you read [this document](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro)? ---
**Author:** ![Remykrs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remykrs/32/16357_2.png) [@Remykrs](https://community.homey.app/u/Remykrs)\ **Post date:** [October 2, 2023, 6:32pm UTC](https://community.homey.app/t/problems-connecting-aqara/90743/4 "2023-10-02T18:32:20Z")
Yes I have used that link, but on that page there’s another link to where you report a problem, and that link goes to a 404 page. I have read that document before but misread or forgot parts of it. Now I see that I had maxed out the capacity of my Homey. I installed a couple of extra zigbee wall plugs and now it works like a charm. Tanks a lot for the help! 🙂 ---
**Author:** ![Sindre\_Urdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sindre_urdal/32/75369_2.png) [@Sindre\_Urdal](https://community.homey.app/u/Sindre_Urdal)\ **Post date:** [August 26, 2024, 1:02pm UTC](https://community.homey.app/t/problems-connecting-aqara/90743/5 "2024-08-26T13:02:01Z")
Had issue with Aqara T1 sensors (Temp and door sensors) and Homey Pro 2023. After resetting the zigbee network and performing the pairing from the Developer Tools site; [https://tools.developer.homey.app/](https://tools.developer.homey.app/), everything works fine